Quality Assurance / Quality Control (QA/QC) Manager

Job Description Summary:

Ensure that all Cross-Laminated Timber (CLT) and mass timber products consistently meet internal specifications, customer requirements, and applicable standards (e.g., PRG-320, ASTM, ANSI, local building codes).
Develop, implement, and maintain a robust QA/QC system that supports product certification, traceability, continuous improvement, and customer satisfaction.

Job Description:

Key Responsibilities 

• Develop and maintain product specifications, work instructions, and inspection plans for CLT panels, glulam, and related mass timber products. 

• Oversee incoming inspection of lumber, adhesives, fasteners, and other critical raw materials; manage vendor quality requirements and nonconforming material. 

• Establish and monitor in-process and final inspection criteria for pressing, curing, machining, finishing, and packaging operations. 

• Manage product testing plans (e.g., mechanical testing, bond-line performance, dimensional tolerances, moisture content, surface quality). 

• Ensure compliance with applicable product standards, building codes, and certification body requirements (e.g., third-party certification agencies, audit programs). 

• Maintain and update quality manuals, procedures, and records required for certifications and regulatory inspections. 

• Coordinate and support third-party audits, certification audits, customer audits, and internal audits; develop and track corrective actions. 

• Develop, implement, and maintain a facility-wide Quality Management System (QMS), preferably aligned with ISO 9001 or similar standards. 

• Own document control: versioning of procedures, work instructions, inspection forms, and test reports. 

• Implement and oversee traceability systems for CLT production (batch records, press records, adhesive lot tracking, lumber grading, and panel IDs). 

• Manage nonconformance, deviation, and concession processes, including root cause analysis and disposition (rework, repair, scrap, or acceptance). 

• Define critical process parameters (e.g., moisture content ranges, press pressure/time/temperature, adhesive spread rates) and implement control plans and monitoring. 

• Analyze process and quality data to identify trends, recurring issues, and improvement opportunities; drive corrective and preventive actions. 

• Lead cross-functional problem-solving efforts using tools such as 5-Why, Fishbone, and FMEA, focusing on yield improvement and defect reduction. 

• Collaborate with Engineering and Operations to qualify new materials, equipment, and process changes through structured trials and validation plans. 

• Oversee operation and maintenance of on-site quality lab and test equipment (press logs, moisture meters, load/deflection test rigs, bond-line test setups, gauges). 

• Develop test schedules, sampling plans, and protocols; ensure calibration and verification of measurement equipment. 

• Train technicians and operators in proper sample preparation, testing, and data recording procedures. 

• Review and approve product quality documentation for customer submittals (e.g., mill certificates, test reports, compliance statements).