Lead, Enterprise Employee Listening

Application Deadline:

01/04/2025

Address:

100 King Street West

Job Family Group:

Human Resources

Lead, Enterprise Employee Listening

As a critical member of the Culture, Leadership and Enterprise Development team, the Enterprise Employee Listening Lead creates and executes BMO's employee listening strategy in support of our business priorities and strategic objectives. Through leadership over the Employee Listening centre of excellence, the Lead will evolve the enterprise approach to employee listening and enhance BMO’s ability to generate actionable employee insights.  The Lead will oversee a portfolio of company-wide initiatives and build the enterprise architecture, processes and governance to enable a broad spectrum of employee listening activities.  The Lead will be the primary owner of the employee listening platform and ensure that BMO’s approach is best-in-class and designed for a more fluid, digital, hybrid environment.

The Lead will successfully:

- oversee assigned projects from initiation to implementation to achieve desired business results.

- ensure that successful business outcomes are the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor(s).

- drive to mitigate execution risk to achieve the desired business outcomes.

- understand the business/group and facilitate communication with other program/project managers and stakeholders efficiently and effectively.

- manage, and coordinate team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.

Core responsibilities include:

Strategy

• Creates and executes enterprise employee listening strategy.
• Collaborates with partners across the enterprise to design world class listening and analytics capabilities and programs.
• Acts as the enterprise subject matter expert on listening.
• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives related to insights generated from listening activities.
• Develops an expert understanding of business/group challenges with potential impact on employee experience and overall culture.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Identifies emerging issues and trends to inform decision-making.
• Networks with industry contacts to gather competitive insights and best practices.
• Anticipates trends and responds by implementing appropriate changes.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Ownership of listening programs and projects

• Owns strategic listening programs within multiple or single business/groups and provides integrated management of subsidiary projects and internal or external stakeholders.
• Exercises direct accountability for complex listening programs with many project managers and team members.
• Manages all aspects of the project lifecycle, including business, operational and technology deliverables. Ensures all project processes are completed.
• Conducts independent analysis and assessment to resolve strategic issues.
• Monitors and tracks performance and address any issues.
• Leads all aspects of the program lifecycle and ensures program structure is designed to achieve the intended business benefit.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Manages overall program budget and allocates budgets to supporting projects. Ensures overall program spend is managed within approved annual and multi-year budget allocations.
• Manages contingency funding in support of risk mitigation plans.
• Provides guidance to the project sponsor on the implementation and sustainment of projects, resulting in successful project outcomes.
• Executes project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards.
• Develops all related project management artifacts, while complying with applicable enterprise standards
• Monitors and controls project deliverables. Makes recommendations and adjustments to the overall project plan to achieve deliverables.