Employee Housing Assistant Manager

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

The Employee Housing Assistant Manager is responsible for overseeing the Tahoe housing portfolio. This individual will work with the West Regional Housing Manager to help execute the Employee Housing strategy to ensure support of our current and future business needs. They will help guide Employee Housing ensuring alignment to provide an Experience of a Lifetime, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual will help partner with multiple internal and external stakeholders at all levels, including business leaders, employees, vendors, and community resources.

 

Job Specifications:

• Outlet: Tahoe
• Housing: May be available.
• The budgeted range starts at $68,640.00 - $72,135.00. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time / Year Round
• Skill Level: Advanced

 

Job Responsibilities:

• Support and execute on the employee housing strategy driving the Company’s short- and long-term business needs
• Lead a high performing team - Hire, train, motivate and supervise the Tahoe housing team in order to achieve operational goals of assigned communities.
• Supervise and deliver standardized, best-practices, across the enterprise aligned with an enterprise-wide strategy
• Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition. Maintain a positive customer service at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.
• Supervise the day-to-day operations of their employee housing locations, portfolio, bed allocations and placements. Manage scheduling of staff to ensure appropriate housing support for residents.
• Assist in managing software programs and ensure standard use of the system, including identifying and troubleshooting any system related issues and escalates as needed. Ensure accounts are correctly settled & refunds processed to past residents in a timely manner.
• Create and manage internal relationships including local resort teams, HRBP’s, COO’s. Ensure clear communication with all stakeholders including VR leadership, enterprise housing team and residents.
• Assist in creating and managing external relationships with master leases, community partners, mental health resources and law enforcement.
• Liaise with Facilities & Housekeeping team to support work order system, maintain accurate billing, vendor relations and job completion. The Assistant Manager is responsible for approving and submitting all invoices into the accounting/payment system.
• Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision.
• Maintain a positive customer service and strong EVP at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.

 

Job Qualifications:

• University/College Degree Preferred
• 2+ years’ experience in property management or related fields
• Development and implementation of company-wide programs
• Software system maintenance a