Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

eHealth's mission is to connect Medicare beneficiaries with quality, affordable health insurance and Medicare plans. To accomplish this mission, we need Sales Support Representatives to serve as a friendly first point of contact for our beneficiaries. 

Sales Support Representatives are the friendly voice that welcomes individuals seeking Medicare guidance, actively listening to their needs, gathering key information, and ensuring they’re connected with the right eHealth expert. In addition to handling inbound inquiries, you’ll also conduct proactive outreach to existing customers, reaching out to prepare them for their appointments and connect them with licensed advisors who can guide them through their Medicare options. Your ability to build trust, communicate clearly, and guide customers through the first steps of their journey is essential to setting them up for success as well as launching your knowledge of the Medicare space.

This is a temporary position that will end on December 8, 2026.  Must be able to work 6:00 AM-6:00 PM PST, including weekends as needed. Available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th. Ability to do outbound outreach.

What you’ll do:

·       Work a shift between 6:00 AM – 6:00 PM PST, Monday–Friday (including scheduled overtime, weekends, and holidays)

·       Handle a high volume, blended mix of outbound and inbound customer interactions

·       Follow scripts and compliance protocols

·       Transfer customers to the appropriate licensed advisor

·       Document customer interactions accurately

·       Educate customers about eHealth’s services

·       Meet monthly performance goals

·       Support various outbound call campaigns (appointments, plan changes, retention, etc.)

·       Remaining flexible with day-to-day duties and responsibilities based on business needs and department goals. 

·       Demonstrate eHealth’s values in your behaviors, practices, and decisions. 

Who you are:

·       You have 1+ years of customer service or sales experience (call center preferred)

·       You have inbound and outbound call center experience preferred

·       You have strong communication skills (oral and written)

·       You are proficient in Microsoft Word, Excel, and internet tools

·       You have intermediate typing skills at minimum

·       You have a passion for helping others

·       You are a detail-oriented individual eager to learn and grow

·       You are required to have internet at your home that meets or exceeds speeds of 50Mbps download and 15Mbps upload. This cannot be satellite or 5 G-based internet. Must be fiber, cable or DSL.

Launch Your Career with eHealth’s IGNITE Program as a

Seasonal Sales Support Representative

At eHealth, we believe that behind every successful sales team is a strong, knowledgeable support team. As a Seasonal Sales Support Representative, you’ll play a vital role in helping clients and agents navigate complex Medicare health insurance options. Through our IGNITE Career Development Program, you’ll gain valuable skills, industry knowledge, and a pathway to a long-term career in sales.

What is IGNITE:

IGNITE is a career development program designed to empower e