Technical Specialist

All Lines Technology has an immediate opening for a Technical Specialist in Cranberry! We are looking for a dynamic Technical Specialist contractor with strong technical knowledge and the aptitude to excel in a fast-paced desktop support environment.

Description of Duties and Responsibilities:

• Install, configure, test, and troubleshoot PC hardware and software applications.
• Provide support for Microsoft Operating Systems, including Windows 11 and 10, and Microsoft Applications in a corporate environment.
• Support iOS devices such as iPads, iPhones, and Mac computers.
• Assist with Local Area Networks (LAN), Wireless Networks, and TCP/IP protocols.
• Administer Microsoft 365 and demonstrate knowledge of Intune.
• Offer mobile device support.
• Utilize the Jira issue tracking system to manage work, analyze trends, and recommend actions to reduce incoming issues.
• Proactively identify and resolve potential customer service problems.
• Recommend and implement changes to improve departmental processes and customer service.
• Manage projects and contribute to the development of global standardizations.
• Support enterprise applications and tools such as SAP, VPN, Two-Factor Authentication, software deployment tools, and PC encryption.

Special Knowledge, Skills, and Abilities Required:

• Proven hardware and software troubleshooting skills.
• Strong problem-solving and communication abilities.
• Demonstrated ability to build and maintain solid customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.

Education and Experience Required:

• High School diploma.
• Minimum of 3 years of experience in PC support.