Product Manager Digital Services

Location: Irvine, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Product Manager Digital Services

Irvine, CA

Position Summary

Thales is looking for a Product Manager – Digital Services who will lead the passenger experience for our Inflight Entertainment System (IFE), focusing on GUI development for web applications. This position will drive the roadmap, design, and integration of core GUI features, ensuring a seamless, intuitive, and engaging experience for passengers.

In this position, you will also manage third-party application partnerships, including 3D maps, shopping, meal & beverage ordering, and other interactive services. You will work cross-functionally with UX/UI designers, software engineers, airline partners, and content providers to define and deliver best-in-class IFE experiences. Additionally, you will contribute to the commercial strategy, ensuring that the product aligns with pricing model and revenue-generating opportunities.

Key Areas of Responsibility

•  Product Strategy & Roadmap: Define and own the end-to-end product strategy and roadmap for IFE GUI and passenger-facing applications. Drive alignment across multiple IFE platforms, balancing legacy system support while leading next-generation platform innovation. Develop multi-year product strategies, integrating business needs, market trends, and competitive insights.
• Portfolio Management: Define and enhance user interactions, UI components, and navigation for web-based interfaces. Evaluate and integrate third-party applications (e.g., maps, shopping, meal & beverage ordering, gaming, and more) to enrich the passenger experience. Work closely with airlines and internal teams to provide actionable insights that improve passenger experience.
• Product Execution & Lifecycle Management: Own the full product lifecycle, ensuring alignment with business goals, customer needs, and industry standards. Ensure product implementation aligns with budget, timelines, and quality objectives. Partner with airlines, content providers, and UX/UI design teams to ensure product-market fit and compliance. Collaborate with engineering teams to translate product requirements into scalable, cloud-based solutions with high performance and reliability. Deliver customer-facing presentations and demos of current and future product concepts to airline partners and stakeholders.
• Work with procurement and CTO teams on supplier selection and technical strategies. Collaborate with product owners, engineers, and program managers to execute product initiatives smoothly. Partner with customer success teams to incorporate feedback and continuously improve the product.
• Customer & Stakeholder Engagement:  Support customer-facing presentations, product demos, and future product concepts for airline partners. Act as a liaison between customers, partners, and internal teams to align product direction with market needs. Represent the product in bid reviews, industry events, and stakeholder discussions to drive engagement and adoption.
• Commercial Strategy & Growth: Develop pricing models, revenue forecasts, and competitive analysis to drive business growth. Identify monetization opportunities for digital services and data insights within the IFE ecosystem. Work closely with sales, business development, and marketing teams to optimize go-to-market strategies.

Minimum Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. A Master’s degree is a plus. Minimum of 8 – 12+ years of product management experience, preferably in consumer applications, entertainment, digital media, or streaming.
• Strong background in GUI development, UX/UI principles, interactive application design, and design thinking. Proven ability to integrate third-party applications and services into digital ecosystems. Analytical mindset with expertise in user engagement metrics, A/B testing, and data-driven decision-making.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and data integration solutions. Experience in managing large-scale analytics portfolios and utilizing machine learning, predictive analytics, and big data solutions. Familiarity with data gove