Director of Operations - (Residential Multi-Family Property Management)

Director of Operations - Residential Multi-Family Affordable Housing
Washington, DC Metro Region

SUMMARY: The Director of Operations is responsible for managing operations and maximizing financial value of a diverse, multi-site residential portfolio of affordable (LIHTC, HUD Section 8, etc.) apartment communities. An associate in this position will be assigned to manage different properties in a region; this region will be primarily in the Washington, DC (VA/MD/DC) Metro Area; routine daily/weekly travel to multi-family apartment communities will be required.  The duties include achieving the financial and operational goals of the owner’s, the company, and of the region.  The Director of Operations leads on-site staff to ensure a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (to include unit turns and routine maintenance, grounds at a functional and high aesthetic level), Owner and resident satisfaction and controlling expenses.

NOTE:  This role is not a work-from-home role, and will require the selected individual to be based in the Washington (DC/MD/VA) metro region, preferably nearby the properties that will be within the Director’s portfolio. Regular travel to be on-site daily in support of properties in this region is a requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following.  Other duties may be assigned.

• Responsible for the overall operations of assigned properties
• Review monthly financial reports, prepare owner reports and attend asset management meetings
• Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc.
• Hire, oversee and evaluate staff, approve raises, counsel and administer personnel decisions
• Monitor compliance with federal, state and local regulations as well as Company policies and procedures, etc.
• Review leases, rules and regulations, contracts, licenses.
• Review rent schedules, personnel files and resident files.
• Review Delinquency Report, bank deposits, equipment inventory, inspections, etc. 
• Inspect site and implement standards.
• Supervise, train and conduct staff meetings with Regional Property Manager(s), Community Managers and other team members.
• Enforce safety standards and training for staff.
• Follow up as needed on all aspects of property management.
• Prepare and implement budget.
• Negotiate contracts on behalf of the property(ies)/company subject to approvals.
• Prepare for regulatory agency inspections.
• Any other tasks, duties, projects, and responsibilities as assigned by management.

• Minimum 5+ years-experience in affordable LIHTC & HUD Project Based Section 8 multi-family affordable housing property management.  Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required.
• Must have successful experience managing a large portfolio as a Regional Property Manager Senior Regional Property Manager, or higher and have the ability to successfully lead and manage supervisors who manage other team members.
• Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
• Willing to travel extensively to be on-site at properties within the RPM's assigned portfolio.  Travel is typically daily but, often multi-day to properties within the region.
• Computer skills – Must have strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.) 
• Washington, DC Property Manager's License is a plus.
• Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes.
• College degree preferred, but not required.  CPM/HCCP/COS/certification or equivalent strongly preferred. 
• Superb organizational, e-mail communications, and time-management skills, and able to succe