Part Time Assistant IT Support Specialist, SAS Computing- Temporary Position

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Part Time Assistant IT Support Specialist, SAS Computing- Temporary Position

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

School of Arts and Sciences Computing at the University of Pennsylvania is seeking to hire a self-motivated, reliable, and detail-oriented temporary employee to assist with technology support for faculty and staff, in a mixed Mac/Windows computing environment.

This is a temporary position for 32 hours per week, and is a 9 month position. This is an excellent opportunity for individuals who are looking to get into Information Technology and to learn and develop skills to be competitive on the job market.

Job Description

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

 

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

SAS Computing is the department of the School of Arts & Sciences that is responsible for supporting faculty, staff and students use of information technology. SAS Computing staff members work year-round to make sure our students, faculty, and staff have the technological tools they need for outstanding educational achievements in the Information Age.

Duties:

• Provide support for Macs, PCs and associated equipment. Install, configure, upgrade and troubleshoot software and hardware.

• Provide technical support to students, faculty and staff by e-mail, phone and in person.

• Provide technical support to students, faculty and staff for conference and classroom technologies.

• Demonstrate best practices with use of Enterprise Infrastructure including: Active Directory, Data Management/Ticketing systems

Qualifications:

Required:

• Excellent customer service skills

• Ability to communicate clearly and effectively while managing multiple issues over phone, email, and in person

• Use good judgment, tact, discretion, and be organized, flexible, and patient.

• Interact with users of varying levels of computer expertise​

​Preferred:

• Knowledge of and significant experience with Windows and MacOS and Android and iOS devices

• Ability to perform operatin