Customer Service Representative

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS Herman is looking for a full time Customer Service Representative at their Fergus Falls, MN Energy office. In this role, you will manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.

Responsibilities

• Complete general administrative duties on time with high quality.
• Provide excellent customer service to all customers (internal and external) including answering and responding to calls in a timely manner.
• Promptly resolve customer requests, questions and complaints that frequently require analysis of detail to determine the best use of resources to reach resolution.
• Efficiently maintain the data storage system including, but not limited to daily cash receipts, prepayments, product sales, the budget billing program, marketing programs, customer files and customer delivery dispatches.
• Set up customer contracts, process work orders, transfer documents and perform accurate data entry into various systems.
• Assemble and maintain files including accurately entering all information, keeping files updated and maintaining complete electronic file documentation.
• Order office supplies and maintain a clean office.
• Assist in scheduling meetings, arrange facilities, logistics and catering and distribute meeting information.
• Communicate daily with the supervisor on customer, competition, safety and financial issues.
• Manage multiple projects and prioritize work to meet all required timelines.
• Maintain a full understanding of company products and services.
• Work with sensitive material and maintain highest level of confidentiality and integrity.
• Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations.
• Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
• Perform other duties as needed or assigned.

Minimum Qualifications (required)

• 3 years’ experience in a customer service role  
• High School diploma or GED

Additional Qualifications

• Proficient in Microsoft Office suite Strong communication skills, both verbal and written
• Basic math skills
• Ability to work extended hours during peak seasons to meet business needs
• Farming background or agriculture experience, preferred Familiarity with Energy Force and Agris

Physical Requirements

• Ability to sit, stand, push, and pull frequently
• Ability to lift up to 20 lbs
• Ability to speak frequently

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.

 

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care savings accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

 

CHS is an Equal Opportunity Employer/Veterans/Disability.