Sr. Dispatcher

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money

Essential Duties/Responsibilities

•    Identify driver capacity and pre-plan assigned drivers.
•    Provide detailed communication and direction to drivers as to their daily job and assignment.
•    Maintain dispatch system accuracy and in live status; ensure completed work is updated and cleared properly in the system, including but not limited to proper dates, destination, equipment type and statuses.
•    Review, follow up, and adjust routing of pick-ups/deliveries to optimize driver time.
•    Effectively perform data entry into TMS, YMS, and in-house systems.
•    Answer radio/phones and return calls timely.
•    Monitor in gate/out gate and termination of equipment: to minimize demurrage and per diem exposure.
•    Reply to emails timely and professionally.
•    Prevent unnecessary' accessorial charges (bobtailing, stop-offs, dry runs, etc)
•    Proactive communication for all terminal/facility issues, delays, and driver down time.
•    Completing the daily recap and providing shift notes for the next shift and dispatchers.
•    Track and communicate MC3 app driver non-compliance and initiate corrective action.
•    Strong understanding of port terminals and operational processes.
•    Complete other tasks and duties assigned by Management.

Educations and Skills

•    1-2 years port/terminal experience
•    High School Diploma, GED, or equivalent
•    Experience with Trinium
•    Analytical and organized, ability to focus on details and compare data 
•    Ability to work independently
•    Proficient with Microsoft products, Word, Excel, and data entry    
•    Self-started attitude
•    Strong written and verbal communication skills
•    Ability to work a flexible schedule including nights, weekends, and holidays

Key Performance Indicators

•    Customer agreed KPIs.
•    Service delivery levels: Internal operational KPIs.
•    Demurrage and Detention, YoY comparison.
•    Best practice sharing with Transportation team members.

Key Competencies
1. Behavioral
•    Composure (high capacity for stress).
•    Assertive/decisive and pro-active.
•    High sense of urgency and persistence.
•    Confidence in dealing with people and building relationships.
•    Ability to problem solve and recommend appropriate course of action: analytical and structured approach.
•    Able to give constructive feedback and challenge where appropriate.
•    Ability to interface well with internal and external operation stakeholders 
•    Highly customer centric.
2. Technical
•    Maersk WnD operational systems and good knowledge of international transportation. 
•    Basic continuous Improvement techniques and metrics driven.
•    Good verbal, writing and presentation skills.
•    Highly proficient in MS Excel to include filters, pivots, and formulas. 
•    Ability to create ad-hoc client reports in MS Excel.

Experience and Skills

1. Education & Experience:
•    High School Diploma/GED a must. Possessing a 4 year BS degree in Business, Logistics, Engineering or other STEM field is highly valued. 
•    2+ years’ experience with a proven track record in international containerized transport industry.
•    2+ years’ experience in customer service and internal relations.
•    2+ years’ experience with drayage and port activity.
•    2+ years’ experience managing carrier and international logistics performance monitoring and reporting.
•    2+ years’ experience analytical skills combined with detailed practical business acumen. 
•    Advanced experience in Microsoft Excel, to include filtering, pivots, Boolean formulas and V-lookups. 
2. Soft Skills:
•    Customer