Manager, Education and Learning Services, Capital Markets, Customer Delivery

<h1>Manager, Education and Learning Services, Capital Markets, Customer Delivery</h1><p><strong>Department: </strong>Customer Delivery</p><p><strong>Employment Type: </strong>Permanent - Full Time</p><p><strong>Location: </strong>Paris</p><h3>Description</h3>Nasdaq recently acquired Adenza. <a href="https://www.nasdaq.com/adenza?utm_source=adenza&amp;utm_medium=website"><strong>Learn more</strong></a><strong><br/></strong><strong></strong><strong><br/>Division Overview</strong> Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.<br/><br/> <strong>Team and Role Overview<br/></strong>We are currently looking for a Manager (Functional) who will be responsible for facilitating training, designing, and developing training content. The candidate will play a crucial role in ensuring the adoption and efficient implementation of Calypso's solutions among our clients, partners, and employees. This position will be based in our Paris office.<br/><h3>Responsibilities</h3><ul> <li>Participate in the development of curriculum, plans, and designs of educational training material for online and offline learning engagements based on proven instructional theories and methodologies</li> <li>Design, develop, and implement the training modules on the Calypso training platform for various functional topics varying from Calypso architecture, Trade lifecycle management, Post-trade processing activities</li> <li>Produce content for Calypso Learning Services eBooks, manuals, and videos for both internal and external use for in-depth understanding of the subject</li> <li>Analyze current and legacy instructional materials for opportunities to improve effectiveness and learning outcomes</li> <li>Establish a content review and governance process to improve the quality and consistency of training content</li> <li>Work with R&amp;D, Product Managers, and SMEs to create engaging learning activities and compelling course content that drives the sale, adoption, and efficient implementation of Calypso’s solutions</li> <li>Conceptualize, design, and produce e-learning modules and objects required by business clients that incorporate learning strategies, interactive training techniques, assessments, and visual elements to support business initiatives</li> <li>Deliver training to clients and partners in a classroom-style setting or virtual webinars</li> <li>Create Certification exams for the Calypso Certification program to complement the training material and for the assessment of individuals who participate in the program</li> </ul><br/><h3>Skills And Requirements</h3><ul> <li>Excellent written and verbal communication skills in English</li> <li>Knowledge of capital markets and different asset classes is an added advantage</li> <li>Agile/project methodology exposure and strong organizational skills to manage/track multiple tasks</li> <li>Agile/project methodology exposure and strong organizational skills to manage/track multiple tasks</li> </ul><br/><h3>More About Us</h3> <strong>Our Office:<br/></strong>Adenza Paris is located on the ground floor of the Centorial, an emblematic building of Paris, between the Place de l'Opéra Garnier and the Palais de la Bourse. Our location is conveniently in front of the "Quatre Septembre" station, providing excellent transport links and near several restaurants, coffee shops, and Gyms. Our suite can accommodate about 125 employees and has 8 conference rooms. We also have a game room and a common kitchen.<br/><br/> <strong>Why Apply:</strong>Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you. <br/><br/> <strong>Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.<br/></strong>#LI-SK1