Inside Sales Supervisor

 

 

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL (Hybrid 3 days)

Supervisor Inside Sales

The Inside Sales Supervisor will be responsible for inside sales support via the East or West territories aligned with Field Sales.  This role will have oversight of the day to day Account Specialist activities and programs. Close and cooperative working relationships with customers, inside sales team, outside sales department and management, along with other departments within the company.

Responsibilities:

• Coordinate and supervise training processes for new Account Specialists and provide on-going training for existing personnel.
• Bi-weekly territory performance review.
• Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement
• Conduct bi-monthly 1:1 coaching meeting with each member of their team
• Recommend opportunities for improvement of inside sales technique or approach based on observations
• Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues
• Be liaison for Account Specialists with the Regional Directors
• Assure weekly meetings with Account Specialist and Account Manager
• Manage Vendor Registration
• Other duties as assigned

 

More about you:

• High School Diploma or equivalent required, Bachelor’s degree preferred
• Further education in Supply Chain Management / Demand Planning a plus
• 5+ years experience in a direct sales capacity, preferably in within the hearing industry
• Previous supervisory experience and/or training in supervision preferred
• Effective verbal and written English communication and compelling sales skills
• Excellent interpersonal skills with a keen customer- and team-orientation 
• Must be good at building and maintaining relationships, and be able to lead by example
• Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
• Excellent analytical and proactive problem solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies
• Self-starter, with a proven track record in sales
• Proficient computer skills in MS Office Suite and a strong technical aptitude

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact  

 

 What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance