Customer Service Representative - Data Information Processor - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

MVTrac/MVConnect, a Motorola Solutions Company, is the leading provider of on-demand data solutions for auto finance, government and law enforcement organizations. Utilizing a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database, of which is subjected to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.

Job Description

We are a leader in the Repossession industry. We are seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you to manage a high call volume. 

• High multi-tasking environment
• Work within multiple systems 
• Utilize client/lender databases, if applies, to execute specific lender requirements.
• Work in upwards of 15 different tabs between multiple screens
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Process release of vehicles, and track auction pick ups
• Follow through and ownership of work to completion required.
• Previous collection, repossession or automotive industry experience preferred
• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Must be able to handle multitasking on a computer with multiple screens

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.

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Basic Requirements

• High School Diploma or equivalent
• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.