Technical Product Lead, Support Systems, YouTube

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in system design or any one of the programming language (e.g., Java, Python, Javascript, SQL).
• 5 years of experience in technical troubleshooting, and leadership experience in product management or technical solutions delivery.
• Experience with artificial intelligence technologies such as: Applied AI, Conversational Agents, Agentic AI.
• Experience in product management, managing product roadmaps with a focus on Artificial Intelligence software products and technologies.

Preferred qualifications:

• 9 years of experience in systems design, product management, or software engineering roles.
• Experience working with AI teams or products (including Google and third party applications).
• Experience integrating internal systems and defining data architecture for consuming and exposing data from a range of sources to end users.
• Experience drawing insights from large data sets using AI to drive both business and technology decisions.
• Experience with design thinking, design sprints, or experiment creation methods.

About the job

As a Product Lead in Support Systems, you'll transform how viewers and creators find the support they need to enhance their YouTube experience. You will directly contribute to significantly improving user experience across all facets of the YouTube Support ecosystem, delivering innovative solutions that empower our users and agents to create a support experience. In this role you will be leveraging the power of Artificial Intelligence (AI) to fundamentally reshape our support systems and dramatically improve user experiences. You will identify opportunities to apply AI across the support life-cycle, from proactive issue prevention to personalized solutions to Applied AI for Insights and automated resolutions.

You'll serve as an expert on our key Customer Support Platform Systems. You will partner with Support Systems engineers and technical operations team members to craft platform strategy, develop long-term roadmaps infused with AI capabilities, and unlock insights that shape YouTube's user-centric evolution. Your technical prowess and product mindset will ensure seamless integration of stakeholder needs and innovation that unlocks significant business value. You will inspire your team to establish best practices, drive scalability, and deliver reliable, AI-powered outcomes in this environment.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.You'll serve as an expert on our key Customer Support Platform Systems. You will partner with Support Systems engineers and technical operations team members to craft platform strategy, develop long-term roadmaps infused with AI capabilities, and unlock insights that shape YouTube's user-centric evolution. Your technical prowess and product mindset will ensure seamless integration of stakeholder needs and innovation that unlocks significant business value. You will inspire your team to establish best practices, drive scalability, and deliver reliable, AI-powered outcomes in this environment.
The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary onl