US Synthetic - IT Field Service Technician
ChampionXAbout the role
US Synthetic, a ChampionX company, has an immediate need for an IT Field Service Technician located in Orem, UT. The IT Field Service Technician will provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to phone calls, text, email, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Be familiar with a variety of the field's concepts, practices, and procedures.
This job will close 2/27/2025
US Synthetic - IT Field Service Technician
What We Do:
What’s in it For You:
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement
Comprehensive benefits package starting day one of employment – medical, dental, vision, matching 401k, and more!
What You Will Do:
Manage and maintain day-to-day end user device support such as laptops, desktops, printers, iPads, etc...
Set up new computers with basic software needs.
Collaborate with other IT employees regarding troubleshooting, analyzing problems and researching solutions as needed
Installing and maintaining Windows 10
Be available 24/7 by phone, text, and email
Minimum Qualifications:
High school diploma/GED is required
Experience in an IT Service Desk position or related education
Immigration sponsorship not available for this role
Physical Demands:
Sit or stand for up to eight hours
Must be able to use a ladder, carry 50+ lbs.
Use of Safety Equipment (safety glasses, steel toed shoes)
Preferred Qualifications:
Must be an able troubleshooter
Willing to help on projects that may seem out of scope for helpdesk
Basic computer maintenance, patching, firmware, etc.
O365, including Teams
Willingness to keep work area and equipment in a clean and orderly condition and follow prescribed safety regulations (5S)
Ability to manage time, prioritize projects and multi-task effectively
About Champion X
ChampionX
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