Director of Account Management, New Stream Media

Company Description

iProspect is a global digital-first end to end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world's most iconic brands. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Job Description

WE WELCOME REMOTE U.S. BASED CANDIDATES.

Who you are

You are a self-motivated, highly organized, and dynamic individual. You have excelled in developing high performing account management / service teams, are able to partner with sales teams and Sales Leadership to define short and long-term process strategy and sales enablement materials and are able to successfully deliver exceptional customer service both internally and externally for brands and Retailer. You support the team optimizing processes, managing conflict and developing high performance teams and ensuring we are providing rich performance metrics and insights to further illustrate the value of the RMN bring to it's partners. You have passion for leading people and driving innovation and efficiencies. You have 6-8 plus years of experience in leading high performing account management teams in a client service capacity.

What the role is

Reporting to the Digital Media Senior Director, this role is the team leader with direct and indirect reports, responsible for development of talent across account management team. Responsible for defining the overall process flow establishing a best-in-class RACI (Roles and Responsibilities) frameworks to steer and monitor program progress and success in end-to-end sales process. Experience in cross functional disciplines is a focus as is increased business acumen and an understanding of financial basics for the business they manage. Effective thought leadership across account on behalf of New Stream Media.

The Director of Account Management works hand in hand with the Sales Lead partnership to align on and define the high-level ad strategy and sales approach with our ad partners. You will play a critical role in assigned Retailer's growth of its RMN and leads the Account Management in their successful execution and delivery of campaigns across all retailer capabilities. Support the team by optimizing processes, managing conflict, and developing a high performing team, and ensuring we are providing rich performance metrics and insights to further illustrate the value that RMN brings to its partners. You will work closely with other leadership both internally and externally as the liaison to the business needs and process workflows to drive exception client experience and retention of advertisers.

In this role you will:

• Partner with the Sales Team to plan, direct, and manage client growth, process strategy, scorecard (goals) and planning frameworks
• Support the team by providing strategic problem solving, managing conflict, and refining processes
• Build effective RACI for seamless end-to-end process flow
• Be the voice of the Account Management team to Senior Leadership on potential ways to improve overall Customer Satisfaction and Experience
• Oversees client resolution related to campaign challenges
• Communicate and collaborate internally with other departments including Sales, Media, Audience Strategy, Analytics, Billing and Finance
• Coach, guide and scale a high performing Account Management Team
• Career advocate for members of AM team providing necessary coaching, performance evaluation and goal setting requirements in accordance with dentsu policies and framework
• Support strategic, operational, and financial planning and ensure decisions in line with overall company goals

Qualifications

• Bachelor's degree
• 6-8+ years of account management or sales experience in Retail Media
• Experience working with Senior leadership at a client level
• Demonstrated ability to lead, develop, and manage a team
• Experience working with Sales Tools (e.g. Salesforce), Excel, PowerPoint, JIRA or other workflow systems
• Proven problem-solving skills, conflict resolution, and innovation
• Refined time management
• Excitement and desire to build a team and develop talent

Additional Information

The anticipated salary range for this position is $94,000-$152,375. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefit