Sr. Specialist, Customer Acquisition

Job Title:

Sr. Specialist, Customer Acquisition

Job Description

The Inside Sales Representatives will be responsible for developing new business opportunities within a defined list of accounts that are not currently HP customers, while also managing inbound marketing leads. The team will serve as the primary point of contact to identify customer needs, build relationships, and collaborate with HP partners to bring deals to a successful close.

This role requires high energy, resilience, and a proactive sales mindset. Representatives will manage the sales process from lead identification through qualification, need assessment, solution alignment, and deal handoff to HP partners, supporting the partner with pricing, product specifications, and coordination along the way. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Sr. Specialist, Customer Acquisition position at Concentrix is just the right place for you!

As a Sr. Specialist, Customer Acquisition, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Sr. Specialist, Customer Acquisition, you will:

• Proactively call into assigned account lists (non-HP customers) to identify sales opportunities.
• Follow up on inbound marketing-generated leads promptly to maximize conversion.
• Maintain a consistent level of outbound call activity, email outreach, and digital prospecting.
• Conduct discovery conversations to uncover customer needs and challenges.
• Position HP technology solutions effectively by aligning features/benefits to customer needs.
• Qualify opportunities and determine when to bring in HP partners to advance the sales cycle.
• Manage multiple workflows simultaneously, outbound prospecting, inbound follow-ups, and active opportunities.
• Update CRM with accurate records of all interactions, pipeline stages, and progress.
• Track activity metrics and meet/exceed monthly, quarterly, and annual sales goals.
• Partner with HP channel partners to ensure smooth opportunity handoff.
• Support partners by assisting with quotes, pricing requests, product specs, and documentation.
• Work closely with marketing, product, and sales leadership teams to optimize the lead-to-close process.
• Stay current on HP product offerings, industry trends, and competitor positioning.
• Actively participate in team meetings, training sessions, and coaching.
• Provide feedback to leadership on market insights and process improvements.
• Proven success in B2B inside sales or business development roles.
• Comfortable with high-volume outbound calling and digital outreach.
• Resilient mindset with the ability to handle rejection and keep momentum.
• Technology sales experience preferred (hardware, software, or IT solutions).
• Channel experience is a strong plus (understanding partner/VAR relationships).
• Ability to quickly learn and articulate HP product benefits and use cases.
• Skilled at managing multiple accounts, opportunities, and deadlines simultaneously.
• Strong time management and prioritization skills in a fast-paced environment.
• Self-starter with minimal need for supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with CRM systems (e.g., Salesforce, MS Dynamics) preferred.
• Abilit