Senior Staff Field Service Engineer (MAD-RP-AZ)

Location:

Phoenix, Arizona, United States

Job ID:

R0118366

Date Posted:

2026-01-26

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

POSITION:                            Senior Staff Field Service Engineer

DIVISION:                             Metrology and Analysis Systems Division (MAD)

COMPANY:                          Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL:                                Up to 25% (domestically and internationally)

REMOTE WORK:                 Customer Hybrid (+50% Onsite) – Onsite 90% / Remote 10%

EXPECTED PAY RANGE:               $38.06 - $52.34 hourly

This pay range is for the position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Staff Field Service Engineer (SSFSE) is spending a smaller portion of their time training within their own position and a larger portion of their time providing training to lower-level Field Service Engineers.  The SSFSE still receives some detailed instructions on work assignments, continues to acquire job skills, and regularly works on troubleshooting activities.  The SSFSE is advanced at the hookup process for specific tools and is a subject matter expert at their basic operation.  Continued training programs are given to develop specific instrument skills, knowledge, and service techniques.  The SSFSE is interfacing with customers and developing relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES

• Train and guide other FSE’s as needed
• Work as a team with Technical Support Engineers and Yield Control Technology Engineers to solve problems and/or provide technical information
• Complete assigned On the Job Training (OJT) with the goal of instrument certification
• Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
• Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
• Maintain appropriate records of all work performed and training received
• Complete departmental and customer paperwork timely and with high quality
• Complete assigned formal training with a grade of 75% or higher on all tests
• Comply and adhere to company policies
• Portray professionalism and pride in appearance while conforming to policy
• Provide a positive attitude to all employees and customers
• Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• BS degree in Engineering (or related field) or equivalent combination of education and experience
• Must have and retain valid driver’s license in resident State and be insurable by our insurance company

EXPERIENCE and TRAVEL REQUIREMENTS

• Seven (7) years of experience using digital volt meters, oscilloscopes, hand tools, and computers
• Must have at least four (4) years of direct experience providing service to Hitachi (or similar) tools
• Willingness to relocate and/or travel
• Willingness to travel up to 50% (10% travel most of the time), average travel up to 25%

SKILLS and ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• Ability to effectively communicate information to customers and management regarding service activities and schedules
• Ability to follow precise instruction
• Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
• Ability to install and qualify a system
• Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
• Knowledge of analog and digital circuitry
• Ability to read blueprints and electrical schematics
• Basic knowledge and understanding of physics and chemistry
• Demonstrate strong work ethics
• Demonstrate strong verbal and written communication skills with people at all levels within and outside of the