AVP, Software Development

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Job Overview:

We are seeking a dynamic and experienced AVP, Software Development for our Advisor Experience Technology Rapid Response Team (RRT) to drive operational excellence and enhance the stability and resilience of our advisor-facing applications. This role is pivotal in ensuring swift incident resolution, minimizing downtime, and fostering a culture of continuous improvement. The ideal candidate will possess a strong background in incident management, team leadership, and cross-functional collaboration, focusing on delivering exceptional results. This is an exciting opportunity to lead a critical function within our organization, driving meaningful change and enhancing the advisor experience. If you are passionate about operational excellence and have a track record of success in incident management, we invite you to apply and be part of our journey toward greater resilience and efficiency.

Responsibilities:

• Development and Strategy: Develop and implement best practices for incident management and response, fostering a proactive approach to incident resolution

• Matrixed Leadership: Navigate and lead matrixed efforts across various teams and departments, ensuring effective collaboration and communication. Manage reporting structures that span multiple functions, facilitating alignment and accountability

• Incident Management: Oversee the triage, detection, debugging, and resolution of production incidents. Ensure that the team is equipped to respond rapidly and effectively to minimize the impact on advisor workflows while maintaining high service delivery standards.

• Collaboration with Executive Constituents: Engage with multiple SVP-level stakeholders to communicate incident statuses, strategic initiatives, and performance metrics. Build strong relationships to ensure alignment on priorities and resource allocation.

• Performance Metrics: Establish and monitor key performance indicators (KPIs) related to incident response, including Mean Time to Recovery (MTTR), deployment frequency, and overall system availability. Use data-driven insights to inform decision-making and drive improvements.

• Continuous Improvement: Conduct post-incident reviews to identify root causes and implement corrective actions. Promote a blameless culture that encourages learning and innovation, ensuring that lessons learned are documented and shared across the organization.

• Training and Development: Mentor team members, providing training on incident management tools and processes. Ensure the team stays current with industry best practices and technologies, fostering a culture of continuous learning and professional growth.

• Reporting and Communication: Prepare and present regular reports on team performance, incident trends, and improvement initiatives to senior management and stakeholders. Communicate effectively to ensure all parties are informed and aligned on incident management strategies.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Minimum 7 years of technical expertise with .NET, Angular, JavaScript, SQL Server, AWS (container and serverless), Git, Visual Studio, and front-end technologies including CSS, semantic HTML, and responsive design.

• Minimum of 7 years of experience in demonstrated development and/or incident management teams.

• Proven experience with Agile development processes.

• Strong understanding of incident management frameworks (e.g., ITIL), application support, and monitoring tools. Familiarity with cloud-based environments and DevOps practices is a plus.

Core Competencies:

• Excellent communication and interpersonal skills, with a focus on collaboration and relationship-building. 

• Ability to influence and drive change across the organization.

• Strong problem-solving abilities and a data-driven mindset. 

Preferences:

• Proven ability to work on cross-functional teams in a matrixed environment.

• Experience in analyzing incident trends and implementing process improvements to enhance operational efficiency<