Sr. Quality Director

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

• The Senior Director of Quality will be responsible for implementing the quality program for all operations and product within the given region.
• This position will provide governance over the quality standards, assurance protocols and performance measures while assuring that customer requirements and product specifications are met for its supporting sites and products.  
• In addition, the role will provide leadership, communication, and coordination to ensure that the operations are held accountable for the quality of products and maintaining an excellent reputation with our customers by ensuring that all products are delivered with the highest possible defect free quality.  

ESSENTIAL FUNCTIONS

• Ensures quality across given region and tracks customer quality KPI progress and plans  
• Develops regional plans and objectives that align with strategic plans of the corporate quality team.
• Analyzes data and disseminates trends to enable Root Cause Analysis and identify process improvement opportunities
• Lead and manage the response to customer product issues within region
• Participates in customer sales visits and installation audits to drive improvement where applicable
• Manage and maintain the implementation of corporate quality tools and systems for given region
• Coordinates with various internal teams to drive actions
• Leads, coaches, and mentors assigned teams and individuals
• Maintains quality assurance staff by recruiting, selecting, orienting, and developing employees.
• Ensure there are clear standards in place for product quality assessments and team members are skilled to judge
• Works closely with operations leadership to achieve a customer-first quality culture with built-in quality principles
• Ensures regional Quality Systems Management compliance.
• Collaborate in the implementation of continuous improvement tools in order to improve processes.
• Ensure all product is consistently manufactured to company quality standards and that all regional operating procedures are complete, accurate, and conform to ISO9001
• Participates in the vision-setting and strategic objective planning for the quality organization
• Achieve exceptional levels of associate engagement through regular and open communication, two-way feedback at all levels, and an environment where issues can be openly raised and positively received at all levels of leadership.
• Ensure consistent and high-level associate experience is achieved across the allocated facilities
• Develop and manage a strong team who is customer focused and able to work within both local legal requirements and MillerKnoll company culture.
• Work effectively with supporting operational leadership and corporate quality teams to deliver the overall functional goals
• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's Degree preferably in a technical discipline.
• Significant operational experience may be considered in lieu of a degree Minimum of 7 years experience within quality function
• Minimum of 5 years of leadership experience.
• Working knowledge of quality system processes (current examples include QS900, PPAP, etc)

Licenses and Certifications / Skills and Abilities

• Demonstrated success in creating and maintaining a culture of quality in a team environment
• Proven history of managing quality requirements
• Knowledgeable and experienced in performing internal and external quality audits.
• Knowledgeable and experienced in planning, coordinating, and leading QMS management reviews.
• Create and communicate an overall vision for quality within the company, setting goals and recommending organizational changes to achieve these goals.
• Create an environment conducive to continuou