Sr. Software Engineer

Job title: Sr. Software Engineer

Location: Westford, Ma (Hybrid)

Why We Need You – The Mission

Biscom helps the world’s largest regulated organizations in healthcare, finance, and government get their mission-critical documents delivered securely, reliably, and in compliance with their stringent compliance requirements. Founded in 1986, Biscom pioneered the enterprise fax server and secure fax marketplaces with FAXCOM® and its award-winning fax management solutions. Biscom has expanded its secure document delivery platform with cloud secure file transfer for large files, real time synchronization, file translation, and mobile access. And now, with a fresh round of PE investment from ParkerGale Capital, the Biscom team is looking to aggressively ramp our growth ambitions. That’s where you come in.

As a Senior Software Engineer at Biscom, you will be a key member of our engineering team. Reporting to the Head of Engineering, you'll be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate closely with cross-functional teams to deliver innovative products that meet our customers' needs. We are seeking a talented and motivated individual who is passionate about software development, has a strong technical background, and possesses excellent problem-solving skills.

What You’ll Accomplish - Your Performance Objectives

Objective #1: In your first 30 days you will:

• Check out current source code repositories and configure development environment.
• Deliver your first bug fix in our code base and participate in our code review process.
• Partner with a team lead to accelerate your on-boarding process and get up to speed on our SOPs.

Objective #2: In your first 3 months you will:

• Participate in the entire software development lifecycle, including requirements gathering, design, implementation, testing, deployment, and maintenance.
• Design and develop high-quality software solutions in accordance with industry best practices and coding standards.
• Collaborate with product managers, UX designers, and other stakeholders to translate business requirements into technical specifications and actionable tasks.
• Write clean, efficient, and maintainable code that adheres to software architecture principle

Objective #3: In your first 6 months you will:

• Perform code reviews and provide constructive feedback to ensure code quality and consistency across the team.
• Identify and troubleshoot software defects and performance issues, providing timely resolutions and recommendations.
• Stay up-to-date with the latest industry trends, technologies, and best practices to continuously improve software development processes and methodologies.
• Mentor junior engineers, providing guidance and support to foster their professional growth.
• Collaborate with cross-functional teams, including quality assurance, product management, and technical support, to ensure successful product delivery and customer satisfaction.

Who We’re Looking For - The Personal Competencies That Matter

Collaborative: You have empathy for your colleagues and customers. You demonstrate cross-functional collaboration within the product and sales teams and seek out opportunities to build relationships with others throughout the company. You understand we are all on the same team working towards the same goals. You enjoy sharing your knowledge with colleagues and can communicate complex technical concepts effectively.

Intellectually Curious: You have a strong level of curiosity and care about learning. You understand that learning is a continuous part of being a Biscom employee and are always looking for ways to sharpen and/or broaden your skillset

Flexibility: You understand that priorities and requirements will evolve, and you may have to be flexible in your approach and in your expectations.

Accountable: A hands-on attitude and a willingness to get things done.

How We Work – Our Core Values

Biscom is a team sport: Work ethic, cooperation and collaboration drive our success over individual contributions, siloed thinking, heroics or title.

Courage with kindness: We do the right thing even when it’s not easy, we are missing data, convenience or consensus. We hold each other accountable daily. We have difficult conversations timely and out in the open. While debating approaches, we will disagree without being disagreeable, committed to the team de