Senior Analyst, Commercial Systems (Hybrid)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 
 
Axon’s Commercial Operations team is searching for a Senior Analyst to help design and deliver improvements to Axon’s Quote to Cash ecosystem.     

Ideal candidates will be passionate about technology, agile product management, and optimizing processes.  The Senior Analyst of Commercial Systems is an individual contributor role reporting directly to the Vice President of Commercial Operations, who will work cross-functionally with IT, Finance, Sales and Sales Operations to deliver an outstanding customer experience while supporting rapid growth and multiple business transformation initiatives.  

 The Senior Commercial Systems Analyst will help support the design and implementation of scalable and efficient CRM and ERP solutions which support Axon’s Commercial models. This role will gather requirements and translate business needs into technical specifications.  The ideal candidate will have a deep understanding of the Salesforce platform (Revenue Cloud (CPQ and Billing), Sales Cloud, Service Cloud and Marketing Cloud) and ERP systems, as well as vast experience with Financial systems and internal control requirements.  The Senior Analyst will recommend and deliver best practices via a system design which supports effective internal controls over quotes, orders and billing.  The ideal candidate possesses extensive experience in architecting system and process solutions that meet business requirements, as well as delivering process improvement programs.  

This role collaborates with various stakeholders to define product vision, roadmap, and delivery timelines while prioritizing features and enhancements based on business value. 

This role requires a strong business process focus, deep technical expertise, leadership skills, financial systems acumen, and the ability to collaborate effectively with cross-functional teams.  

Candidates should have deep B2B Sales, Services and Financial Systems experience, as well as experience in Hardware, SaaS, and Professional Services industries, ideally combined.  

Candidates will have built simple but robust solutions in Salesforce using Sales, Marketing, Revenue, and Service Cloud technologies. This role will balance complex business requirements with ideal end state architecture for our commercial systems, helping ensure effective operations which can scale. 

What You’ll Do 

Location: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, or Washington D.C. 
Reports to: Vice President, Commercial Operations 

• Helps define the vision and direction of Axon’s CRM product, prioritizing features, and ensuring that the product delivers value to customers and aligns with business goals
• Partner with process owners to identify business challenges that can be solved with IT solutions, including automation and modernizing systems / architecture
• Work closely with IT team to define the architecture and design of complex Salesforce and ERP solutions, considering scalability, performance, security, and integration requirements
• Set overall Commercial Operations IT program roadmap and prioritization
• Possess deep expertise in B2B business models of multiple varieties to help identify process and system improvements for Axon
• Salesforce Revenue Cloud (CPQ and Billing), Sales Cloud, Service Cloud and Marketing Cloud expertise
• Work closely with stakeholders to gather and analyze business requirements, translating them into technical solutions within the Salesforce and ERP ecosystem
• Collaborate with business stakeholders and product managers to guide roadmap development of each Salesforce and relevant ERP product area
• Lead designs of major software components, systems, and features.
• Collaborate with cross-functional teams including process owners, developers, business analysts, and project managers to ensure successful delivery of Salesforce and ER