Senior Architect, Workforce Health

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is committed to building a resilient, high-performing workforce—and we’re looking for a strategic leader to define what workforce health truly means. As the Senior Architect of Workforce Health, you will design and operationalize a comprehensive framework that measures the vitality of our organization across key dimensions: organizational design, talent movement, productivity, skills proficiency, pipeline strength, and staffing adequacy. This role will partner closely with People Analytics and Talent Practice leaders to turn insights into action, ensuring our workforce strategies are data-driven, future-ready, and aligned with our mission and values. 

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.  This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. 

Relocation assistance is available for this position. 

The Work Ahead 

• Workforce Health Framework Design: Define and evolve a holistic set of workforce health metrics that reflect organizational effectiveness, talent sustainability, and business readiness for: 

• Org Design Optimization: Analyze spans and layers, team structures, and role clarity to ensure organizational design supports agility and performance. 

• Talent Movement & Pipeline Health: Monitor internal mobility, succession strength, and talent flow to identify gaps and opportunities.  

• Skills Proficiency & Growth: Assess skill depth, breadth, and development velocity across critical roles and functions.  

• Staffing Adequacy: Evaluate workforce capacity and alignment to business demand, identifying risks and recommending adjustments.  

• Measurement & Monitoring: Partner with People Analytics to build dashboards, scorecards, and reporting mechanisms that track workforce health over time.  

• Practice Area Partnership: Collaborate with Talent leaders to translate insights into targeted interventions across performance, learning, mobility, and planning. 

• Continuous Improvement: Stay ahead of industry benchmarks and emerging practices to refine workforce health strategies and maintain competitive advantage. 

What you'll do: 

• Consults with business leaders to develop and implement talent programs and solutions to address key business needs and strategies. 

• Participates and provides expertise on talent projects from strategy to implementation. 

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. 

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as cr