Manager, Client Delivery

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Manager, Client Delivery to own client implementations for our direct employer and payer partners. This role is part of the Client Services team at Maven. You will work cross functionally with Sales, Client Success, Marketing, Product, Engineering, and Data Teams in order to onboard client partners to the Maven product and prepare for scale. You will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance. 

As Manager, Client Delivery at Maven, you will: 

• Define and develop implementation plans inclusive of templates, processes, and reporting
• Lead strategic client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts
• Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Support, and Data Teams 
• Demonstrate comfort discussing client integrations and data transfers, configuration requirements, and troubleshooting both internally and externally to ensure on-time launches
• Proactively identify and drive resolution to implementation risks
• Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS
• Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks
• “Roll up your sleeves” and own execution of full scale internal and external projects while maintaining high levels of service

We’re looking for you to bring: 

• Minimum of 4-7 years experience working in an operations, client delivery, or project management capacity
• Healthcare expertise with a deep understanding of health plans and digital health solutions required
• Strong operational skills including project management, business requirements gathering, and relationship management
• Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
• Passion for details, responsiveness, and organization 
• Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
• Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Bachelor’s degree with a strong educational track record

Helpful experiences and skills (if you don’t have them, you can learn them with us!): 

• Knowledge of key trends in the healthcare industry, particularly in women’s and family health
• Prior experience in a fast-growing startup environment

For candidates in NYC, CO, or CA, the base salary range for this role is $120,000 - $145,000 per year. You will also be entitled