Patient Access Acute Coordinator

Job Description:

Responsible for registering patients in multiple service lines all necessary demographic, financial, and clinical information from the patient or representative.

Shift is Wednesday, Thursday, Fridays are 6:15am-6:45pm and Saturdays are 6:15-1045pm

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner. • Obtain and verify patient demographic, financial, and insurance information.

• Register and schedule patients for appointments, tests, and procedures.

• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of day balance process.

• Provide patients with information on estimates, financial assistance, payment plans, and charity care.

• Explain and obtain signatures on consent forms, disclosures, policies, and disclosures.

• Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).

• Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.

• Provide patients with directions, maps, and parking information.

• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.

• Document and update patient records in the electronic health system and demonstrate competency in downtime procedures.

• Follow up on pending issues, such as prior authorizations, referrals, and estimates.

• Manage escalated account issues from team. Review input and audits quality to assure accuracy in all aspects of the position, particularly patient type, financial class, and correct insurance.

• Act as Subject Matter Expert (SME) in the department.

Skills

• Interpersonal Skills

• Customer Service

• Insurance Verification

• Computer Literacy

• Payment Processing

• Medical Billing

• Problem Solving

Qualifications

• High School diploma or equivalent is preferred.

• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.

• Experience with Epic preferred.

• Customer service experience, preferably in a healthcare setting, is required.

• Demonstrated ability to work in a fast-paced environment.

• Employed in an IH Patient Access Department for at least 1 year.

• Passed the Patient Access Level 2 Exam (90% or better)-offered quarterly

• Achieved a minimum score of top 50% performance on the last Quarterly Snapshot and/or Annual review.

• Achieved and maintained a Clean HAR rate of 95% or higher.

• Achieved a minimum score of 95% on QA from the QA team

. Physical Requirements

• Ongoing need for the caregiver to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$24.00 - $36.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package