Associate Eligibility Specialist (Hybrid)

Job Posting End Date: January 2, 2025 at 11:59pm CST

Hiring range: $48,006.40 to $56,409.60 ($23.08 to $ 24.07 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

To be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 01/02/2025 in order to be considered.

Position Description

The Anoka County Economic Assistance team is currently accepting applications to fill current and future Associate Eligibility Specialist vacancies. Our Economic Assistance mission statement is, “To provide effective services with a focus on dignity and self-sufficiency.” Associate Eligibility Specialist performs work under direct supervision, and possesses beginning-to-work knowledge of the subject matter. Handles basic issues and problems associated with eligibility, and refers more complex issues to higher-level staff.

The Associate Eligibility Specialist supports the Economic Assistance department as the first point of contact for clients and the community by providing program information, resources, answering case questions, and maintaining electronic documents.

This is a full-time, non-exempt, hybrid position. In-person interviews will take place the week of January 21, 2025, for those selected to move forward in the hiring process. 

Pay & Benefits

• Salary: $48,006.40 to $56,409.60 ($23.08 to $24.07 per hour)
• 2024 Anoka County Salary Schedule Grade 28: $48,006.40 to $64,812.80 ($23.08 to $31.16 per hour)
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at  www.anokacountymn.gov/benefits.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

• This position will work at the Blaine Human Service Center, located at 1201 89th Ave NE, Blaine, MN 55434.
• This position may have hybrid remote opportunities after the training period.
• Expected work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m.
   

Job Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Associate Eligibility Specialist.

• Answer complex questions both via the phone or in person including providing program information, answering eligibility requirement questions and how to apply for benefits.
• Direct the public when applying for child support services and public assistance programs which include Supplemental Nutrition Assistance Program (SNAP), cash assistance, emergency programs, and healthcare programs.
• Assist current recipients with inquiries regarding their case, program information, problem solving, and ongoing case management.
• Assist the public in applying for healthcare through the MNSure website.
• Provide appropriate information or determine the appropriate staff, agency, or department referrals.
• Assign client appointments, create documents, and provide additional support to staff utilizing various formats of technology.
• Create and maintain electronic case files.
• Assist the public with the completion of applications and additional paperwork.
• Provide information to applicants on programs and services available.
• Maintain detailed, accurate records in state computer system.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed

• High School diploma or equivalent education.

Preferred Knowledge, Skills, and Abilities Needed

• Associate degree or higher in human services related field.
• One or more years of full-time (2,080 annual hours) job-related experience working in a call center or in reception.
• One or more years of full-time (2,080 annual hours) job-related experience assisting the public with healthcare, social security, unemployment, or public assistance programs.
• Paid job-related experience with MAXIS, MMI