Senior Director of Monitoring, Evaluation and Learning

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

JOB DESCRIPTION

 

JOB TITLE: Senior Director of Monitoring, Evaluation, and Learning

PEOPLE MANAGER: Yes

REPORTS TO: Executive Director of Social Services

FLSA STATUS: Exempt

PAY GRADE:   412

PAY RANGE:   $116,207-$145,259

 

WHO WE ARE

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

 

JOB SUMMARY

The Senior Director of Monitoring, Evaluation, and Learning leads the divisional team responsible for building the data systems and learning infrastructure that help the North & Central Illinois Division know what is working and plan with confidence. The role holds strategy and authority for the divisional data infrastructure and the methodology and tools that support program evaluation and outcomes measurement across the Division. The Senior Director provides leadership in the development of an agency-wide approach to program evaluation, ensures programs have measurable objectives and outcomes, and produces verified, timely, and usable impact information that informs program, contract, and advancement decisions. Working in close partnership with the Executive Director of Social Services and Regional Social Services personnel, the role ensures monitoring, evaluation, and learning capacity reaches every active program site through a regional service model spanning Northwest Illinois, Central Illinois, and Chicago.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Areas of responsibility include but are not limited to the following:

 

Capacity Leadership and Divisional Authority

• Sets direction for Monitoring, Evaluation, and Learning across the Division, including building and maintaining the data and learning infrastructure that connects field delivery to divisional planning and reporting.
• Establishes the policies, procedures, and processes required to produce verified, timely, and usable information.
• Builds and maintains the standards, methodology, and shared tools that enable consistent monitoring, evaluation, and learning practices at the divisional, regional, and site levels.
• Anticipates and responds to changes in the measurement, evaluation, and reporting environment, and positions functions to adapt accordingly.
• Ensures data flows consistently from every active program site, with verification practices in place to confirm accuracy and completeness.

Program Evaluation, Outcomes Measurement, and Learning

• Provides divisional leadership in the development and ongoing improvement of an agency-wide approach to program evaluation.
• Ensures programs across the Division have measurable objectives, well-developed program logic models, and clearly defined expectations for program outcomes.
• Provides analysis of service data and develops reports on program quality and impact for divisional, regional, and site audiences.
• Translates evaluation findings into recommendations regarding changes to current operations and evaluates the impact of changes once implemented.
• Reviews and develops evaluation designs submitted in grant proposals, in coordination with Mission Investment Management.
• Shares verified field outcomes and impact data within the Social Services department to support contract performance, funder reporting, and accreditation processes; and to inform program development, case management standards, and shared tools.

Capacity Building and Field Support

• Ensures site personnel are supported in documenting outcomes and verif