Sr Executive Assistant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:    

You will drive operational excellence for the Chief Strategy Officer (CSO) while serving as a trusted partner across a wide range of strategic and administrative responsibilities. 

Executive Operations & Strategic Support 

• Manage the CSO’s dynamic calendar, ensuring alignment with strategic priorities and optimizing time across competing demands 
• Act as a gatekeeper and decision facilitator, prioritizing requests and ensuring the CSO is focused on highest-impact activities 
• Prepare briefing materials, presentations, and correspondence to support internal and external engagements 
• Track key initiatives and follow-ups to ensure execution against strategic objectives 

Stakeholder & Relationship Management 

• Serve as a primary point of contact for senior leaders, Board members, investors, and external stakeholders 
• Build strong cross-functional relationships to enable effective coordination and communication 
• Partner closely with Communications and PR teams to support external engagements, speaking opportunities, and strategic initiatives 
• Represent the CSO’s office with professionalism, diplomacy, and sound judgment 

Meeting & Event Leadership 

• Plan and execute leadership meetings, strategic sessions, and team off-sites end-to-end 
• Develop agendas, coordinate logistics, and ensure all materials are prepared and delivered on time 
• Drive follow-ups and action items to ensure outcomes are achieved 
• Global Coordination & Logistics 
• Manage complex, international travel arrangements, including detailed itineraries and contingency planning 
• Coordinate meetings across multiple time zones with global stakeholders 
• Provide flexible support outside standard hours as needed to support a global organization 
• Operational Excellence & Confidentiality 
• Handle sensitive and confidential information with the highest level of discretion 
• Manage expense reporting and administrative processes with accuracy and efficiency 
• Continuously improve processes and workflows to enhance the effectiveness of the CSO’s office 
• Operate with a high degree of autonomy, anticipating needs and solving problems proactively 

Qualifications

To be successful in this role you have:

• 10+ years of experience supporting C-level executives, preferably in strategy, operations, or corporate leadership environments 
• Exceptional organizational skills and meticulous attention to detail 
• Strong business judgment and a solutions-oriented mindset 
• Proven ability to manage multiple priorities in a fast-paced, high-pressure environment 
• Outstanding communication skills, including writing, editing, and executive-level correspondence 
• Demonstrated discretion and ability to handle highly confidential information 
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) 

You also bring: 

• Excellent interpersonal skills and the ability to build trust across all levels of an organization 
• The ability to adapt communication style based on audience and context 
• A proactive, resourceful approach with strong problem-solving capabilities 
• A high level of professionalism, resilience, and flexibility 
• A genuine passion for the Executive Assistant role as a strategic partner 

Preferred 

Bachelor’s degree 
Experience supporting executives in a global, matrixed organization 
Experience partnering with senior leadership, Board members, or external stakeholders 

FD21

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies,