Division Director, Quality & Customer Experience

Requisition Number: 74888

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation 
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Corning’s Advanced Optics Division is looking for a bold, strategic, and transformational leader to serve as Division Director, Quality & Customer Experience. This is a high-impact senior leadership role for a leader who thrives at the intersection of customer trust, operational excellence, and business growth.

 

Our Advanced Optics business serves some of the most demanding and innovation-driven markets in the world, including semiconductors, aerospace & defense, space systems, precision optics, and advanced photonics. Customers in these markets depend on Corning when performance matters, failure is not an option, and long-term partnership is critical.

 

In this role, you will define and lead the strategy that ensures customers experience Corning at its best — from early engagement and product development through manufacturing, delivery, field performance, and issue resolution. You will shape how quality and customer experience operate across the division, building the systems, talent, and cross-functional alignment needed to support future growth.

 

This is not a traditional quality leadership role. It is an opportunity to transform a critical business capability, influence senior leaders across the division, and create competitive advantages through exceptional execution and customer confidence.

 

The Opportunity:

 

As Division Director, Quality & Customer Experience, you will lead a global organization responsible for strengthening product quality, elevating customer experience, and embedding a proactive, prevention-based mindset across the business.

 

You will be empowered to:

 

• Set the vision and strategy for division-wide Quality and Customer Experience
• Lead transformational change across systems, processes, and operating rhythms
• Help champion the voice of the customer across commercial, engineering, operations, and supply chain teams
• Build scalable capabilities that improve performance, protect margins, and enable growth
• Enable excellent customer outcomes through quality systems, processes, governance and coordinated issue resolution
• Raise the strategic impact of Quality and CX from functional excellence to business leadership

 

Success in this role will require both executive-level leadership and deep operational credibility. You must be able to challenge legacy approaches, align cross-functional teams, and create disciplined execution in a complex, highly technical manufacturing environment.

 

What You’ll Lead:

 

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