Sr. Director of Coaching

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

As the Senior Director of Coaching, you will set the strategic vision and drive operational excellence of our coaching services, overseeing a growing team of Coach Managers and Exposure Coaches. Reporting to the Chief Clinical Operations Officer and partnering closely across clinical and operational leadership, you will shape coaching policies, guide strategic initiatives, and ensure the highest standards of patient and family-centered support. Your leadership will cultivate a culture of consistent quality, strong team performance, collaboration, and accountability, ensuring that our mission to provide safe, effective, and evidence-based care is realized. This role requires a proactive leadership style with a proven track record of building and leading very large teams (100+ people), scaling services in a virtual environment, and strengthening managers’ capacity to use data effectively in their day-to-day oversight, and leveraging innovation, including AI and automation, to deliver strong patient and family outcomes at scale.

Responsibilities: 

Lead with Vision & Inspire Excellence

• Collaborate with senior leadership, including the Chief Clinical Operations Officer, Chief Clinical Officer, Chief Medical Officer, Medical Director, and Senior Director of Therapy, to define and execute the strategic direction of high-quality, team-based clinical care.
• Demonstrate expertise in building, scaling, and sustaining coaching organizations of 100+ team members, ensuring managers are equipped to effectively lead at scale.
• Recruit, hire, mentor, and reinforce role expectations across a team of high-performing Coach Managers and Exposure Coaches, fostering a culture of collaboration, continuous learning, and accountability. Conduct performance reviews and address performance issues as necessary.
• Delegate and coordinate responsibilities among Coach Managers to ensure effective leadership and operations within the Coaching team.
• Provide structured oversight and mentorship to Coach Managers, ensuring they are equipped to lead large teams of direct service providers and incorporate data into supervisory practices.
• Develop and implement policies, protocols, and quality assurance processes to ensure the consistent delivery of safe, effective, and innovative coaching support. Participate in quality improvement initiatives.
• Champion the organization’s mission and values, cultivating an environment where clinical and operational excellence thrive.

Ensure Exceptional Patient & Family Support

• Ensure that coaching practices, policies, and workflows align with evidence-based practices, role-specific direction from the Clinical Product team, and organizational values. 
• Offer expert consultation and support to Coach Managers on escalated or complex cases, ensuring adherence to organizational standards and evidence-based best practices.
• Evolve and enhance the oversight approach to ensure consistency in the quality of coaching support and patient/caregiver experience as the organization scales, leveraging data-driven insights, best practices, and feedback loops to support excellence and staff development.
• Build data-driven feedback loops that equip Coach Managers to analyze and act on trends in case progress, workload distribution, and co