Principal Product Designer, Follow Up Boss

About the team

Follow Up Boss is the leading CRM for fast-growing real estate teams. Our first line of code was written in 2011 after an interview with a real estate leader, who told us a story about how they couldn't even sit down to watch a movie with their kids because they had to stay on their phone, manually forwarding leads out to their agents. They became our very first customer.

Twelve years later, we serve tens of thousands of brokers, team leaders, and solo agents just like them, helping solve the many challenges around the fast-paced, always-on, relentless business of real estate sales. We are currently a team of 100+, all working 100% remotely since day one. Our company is part of Zillow Group, which gives us the freedom to focus on the success of our customers and our team.

The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design

We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations.

We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a principal product designer within the Follow Up Boss team, you’re responsible for uncovering insights, building a strong opinion, setting a high quality vision, and articulating your vision through impressive designs and compelling experiences. As a design leader, you develop positive relationships, provide mentorship to other designers, and work with others to elevate design quality. You will play a critical role in how Follow Up Boss realizes that vision, helping us shape and deliver high quality and innovative experiences that will build momentum for the Follow Up Boss team, agents, and business. 

Responsibilities

• Discover; Proactively discover company level opportunities and help bring clarity and insight to these problems.

• Own your ideas; Own specific design-led projects that you proactively seek out. 

• Be an expert; Work with Design and Product leaders to identify programs of work where your direction and expertise are needed to guide the work to a successful customer focussed outcome. 

• Ship quality; Work across the entire design, product, engineering, support and go to market teams to ensure that the quality of the products we ship goes above and beyond the standards our customers expect.

• Inform strategy; In close partnership with the Product team, help to execute and inform the ongoing Design strategy and Product strategies.

• Improve our practices; Identify gaps in our approach and lead the team to solutions. 

• Customer focus; Work closely with real estate agents who use Follow Up Boss everyday.

• Impact; You are able to develop innovative patterns and systems that are durable, repeatable and set a new standard for interaction for the company.

• Platform thinking; Design a platform that works for a single agent or a team of a thousand agents. 

• Create experiences for web, iOS, Android

• Contribute, learn, grow, and have fun

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $167,900.00 - $268,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7-10 years as a product designer, user experience designer, design lead, or similar role

• Experience building products in a remote or distributed team environment.  

• Exceptional interaction and visual design skills. 

• Demonstrated portfolio of shipping a