Sr. Specialist, Global Clinical Process Steward (Hybrid)

Job Description

The Global Clinical Supply (GCS) organization is part of our company's Research Laboratories and is accountable for managing the end-to-end integrated clinical supply chain across our company's portfolio to enable the execution of any clinical trial using our company's assets. GCS supports more than 300 Phase I-IV clinical trials run in-house, over 400 outsourced or run by partners, as well as more than 300 of our company's ISS clinical trials. GCS is responsible for the planning, sourcing, labelling, packaging, warehousing, and delivery of clinical supplies to clinical sites in more than 60 countries, all in accordance with US and worldwide regulations, company policies, and Standard Operating Procedures.

The Business Process Stewards are an integral part of the clinical supply chain. They engage with the business and are responsible for ensuring the efficient execution of GCS processes by supporting the end-user community with the right solutions at the right time, with a strong emphasis on innovation and continuous improvement of the end-to-end processes. The Senior Specialist, GCS Process Steward, is accountable for assuring that clinical supply chain processes are clearly defined and documented with respect to physical and informational workflows, the roles and responsibilities of all stakeholders, building an SME network, and facilitating the use of enabling tools or technologies such as SAP.

The Process Steward Team members enable the business with the tools and data needed to best inform process health, driving increased effectiveness, efficiency, and consistency. Members are expected to remain actively engaged with User and Process Owner communities to ensure that processes perform as designed and meet both ongoing and evolving business needs. The scope of the role includes processes that facilitate our interactions with other stakeholder groups across the clinical development environment. The Global Process Stewards are responsible for our Research Division's SAP solution and provide global oversight of Process Development in GCS in areas such as Packaging Execution, Material Handling, Distribution & Logistics (Order to Cash), Planning, Source to Settlement/Tax/Finance, Trade Operations, ISO, Relationship Management, QA, and Compliance.

Primary activities include, but are not limited to:

• Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives.

• Act as the overall knowledge expert of SAP and Global Business Processes for the assigned focus area.

• Drive business challenges to resolution with system solutions across our company's GCS.

• Support business case development (Enhancement Prioritization Management Form) and maintain the Demand Tracker for enhancement requests and prioritization.

• Drive business process standardization, implementation, and training on new processes.

• Ensure the integrity of a single global business process by reviewing SOPs and assessing process changes against system impact.

• Contribute to our company's GCS Global Process Steward Network, partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads.

• Support tier management and escalations for transactional issue resolution.

• Collaborate with cross-functional teams to identify process-driven opportunities to improve business performance.

• Develop strong, trust-based, collaborative relationships to drive change and execute priorities with a diverse group of stakeholders.

Education & Experience:

• Bachelor's degree in Science, Engineering or similar field with 5+ years of relevant experience, or a Master's degree in Science, Engineering or similar field with 3+ years of relevant experience preferred.

• Hands-on SAP experience in supply chain modules is required.

Skills Include but not limited to:

• Ability to manage a diverse portfolio of projects and initiatives.

• Experience leading technical teams for solution implementation.

• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.

• Ability to collaborate effectively with cross-functional teams and external partners.

• Ability to accurately identify risks to issue resolution, project timelines, scope, or deliverables, and escalate accordingly.

• Demonstrated ability to develop strong, trust-based, collaborative relationships to drive change and execute priorities with a diverse group of stakeholders.

• 5+ years of experience i