Director, Facilities & Operations

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The Director, Facilities and Operations within Corporate Real Estate is crucial for ensuring the efficient and effective management of various services and amenities provided to both internal and external stakeholders. The Operations Group manages customer facing activities including Venue Services, Event Management, Reception, Tours, Food Service, Fitness Center, and other amenities. This key leadership role will collaborate with stakeholders across the organization developing strong relationships within Under Armour and the community. This professional will manage both Under Armour teammates and third-party vendors, ensuring consistent superior customer service. This leader is a strategic thinker who advocates for continuous improvement and process consistency, while ensuring organizational alignment of charter and corporate goals.  
 

Your Impact

• Efficiently lead and manage the Operations Group, overseeing customer-facing activities.
• Recruit and train top talent throughout the operations organization
• Manage financial aspects of projects with vendors, including service providers and consultants. 
• Develop and optimize a comprehensive service model that captures efficiency of common process while supporting flexibility globally. 
• Collaborate with the executive team to assess and adjust the service delivery model as needed.
• Champion continuous improvement initiatives and process consistency
• Understanding of the financial implications of a proposed physical plan. 
• Proficient at reading and interpreting service provider agreements, purchase orders and contracts. 
• Support facilities, events, sales, and marketing activities through an engaged partnership approach. 
• Develop and manage operating budgets in the context of a thoughtful and comprehensive strategic operating plan.
• Responsible for all financial reporting for the Operations Group, supported by the CRE Controls group. 
• Partner with risk management to identify operations-related risks and effective mitigation measures. 
• Ensure operations comply with state and local laws.
• Integrate sustainability into Corporate Real Estate operations.
• Oversee the global portfolio of renewable energy initiatives.
• Coordinate efforts with Environmental Sustainability organization and Indirect Procurement.

Core Functions

Core Functions:

• Resource Management
  • External resources (consultants) 
    • Food Service Vendor
    • Shipping and Receiving Vendor
    • Fitness Facility Operators
    • Event Support vendors and suppliers
    • Contractors and suppliers, etc
    • Permit expeditors and building officials
    • Public relations (as required) 
  • Internal resources 
    • Corporate Design and Delivery
    • Corporate Real Estate
    • Corporate Real Estate Controls/FP&A
    • Events
    • Sales and Marketing
    • Sourcing & Procurement
    • Corporate Legal
    • Corporate IT 
    • Corporate Security
• Internal Team Development 
  • Ability to support common goals and embrace team achievement over individual needs. 
  • Proven experience in developing strong engaged teams and internal partnerships. 
• Client Relationship Development 
  • Must be able to demonstrate a client service orientation. 
  • Ability to develop positive relationships with client business units. 
  • Experience interpreting client needs and translating to project team. 
  • Ability to manage expectations of business units. 
  • Ability to consistently meet and exceed client expectations.