Working Student (f/m/d) - SAP LeanIX Customer Success

<p> </p> <p><strong><span>We help the world run better</span></strong></p> <p> </p> <p><span>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</span></p><p> </p> <p><strong>What you'll do </strong></p> <p><br/>Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning &amp; losing as a team? </p> <p> </p> <p>Then it is worth reading on! Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value.</p> <p><br/>As a Customer Success Working Student (f/m/d) at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey – from onboarding to adoption, expansion, and renewal.</p> <p><br/>Work experience</p> <ul> <li>Get an insight into the work as a CSM at a growing SaaS company</li> <li>As part of the team contribute to our and our customers’ success story</li> <li>Manage own internship project (ex. Academic edition, Workspace Best Practice Report)</li> </ul> <p><br/>Customers</p> <ul> <li>Creating onboarding presentation for customers</li> <li>Supports CSM in customer interaction (call preparation, tasks that come out of calls)</li> <li>Shadow CSMs in customer calls to understand onboarding and continous CS management</li> </ul> <p><br/>Internal activities</p> <ul> <li>Takes care of our Academic Edition Universities: collaborate with professors and academic contacts, set up workspaces, plan guest lectures and workshops, maintain customer data, manage the process internally with different departments involved</li> <li>Organising internal meetings like Product learning, knowledge sharing with product</li> <li>Take over tasks like MTM setup, Salesforce task, report generation</li> <li>Helps organising community events</li> <li>Owns Confluence pages and updates here</li> <li>Keeps on top of product updates and informs about changes in resources we share with customers</li> <li>Supports CSM in their OKR</li> <li>Developing/updating Demo workspace for specific use cases</li> </ul> <p><br/>Expansion</p> <ul> <li>Learning and understanding of key CSM metrics, such as NDR (upsell, churn)</li> <li>Organising team activities and meeting to drive the team spirit and make the meetings more productive</li> <li>Be valuable part of the team taking part in team and company wide meetings, workshops etc.</li> <li>Build a great cross-departmental network to strive in your role </li> </ul> <p> </p> <p><strong>What you bring </strong></p> <p> </p> <ul> <li>Student (f/m/d) at a university or a university of applied sciences</li> <li>Min. 1 year left of studies</li> <li>Preferred fields of study: IT study fields, Business</li> <li>Language skills: fluent in both German and English</li> <li>Understanding of IT Management and Software Development/Operations in Enterprise organisations</li> <li>Ability and experience to structure and prioritise your work and the work of others</li> <li>Openness to learn and understand customer needs<br/> </li> </ul> <p><strong>Meet your team </strong></p> <p><br/>In the Success Team of SAP Signavio &amp; SAP LeanIX we are following a full collaborative working mode also across functions. We see mistakes as part of our innovation culture and we always focus on the 3 goals we would like to reach. We are a MEE global team with team member all over Germany and Switzerland.   </p> <p> </p> <p><em>Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages. </em></p> <p><br/><em>This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers. </em></p> <p><br/><em>#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers</em></p><p> </p> <p>​<strong>Bring out your best</strong></p> <p><span>SAP innovations help more than four hundred thousand