Manager, IT Support

JOB SUMMARY:

The Workplace Support Manager is responsible for delivering comprehensive technology support for the Alabama Power Headquarters and other critical sites across the Southern Company footprint, enabling employees to effectively use their tools and systems. This role oversees a team of Analysts, Technicians, and Contractors to ensure the reliability, stability, security, and performance of technology infrastructure within assigned facilities. Support includes both reactive services—resolving incidents and service disruptions—and proactive efforts such as system monitoring, preventive maintenance, and continuous improvement initiatives. The position also requires 24x7 operational support for critical business functions, while providing project management, consulting, and end-user education to help customers leverage technology strategically to meet business objectives.

 

JOB REQUIREMENTS:

•            A B.S. degree in Computer Science, Computer Engineering, Business, or equivalent experience is required.

•            Strong understanding of business operations and how they are supported by technology tools, services, and the broader Technology Organization. Must be able to articulate how technology delivers value to business functions.

•            Extensive knowledge of technology disciplines, particularly in end-user technologies and networking, with awareness of current industry products, techniques, and trends.

•            A results-driven mindset with a strong focus on service quality and enhancing the technology experience for business partners. Must be willing to challenge the status quo to improve outcomes and service delivery.

•            Proficiency in budgeting and fiscal management, including cost estimation, planning for ongoing technology initiatives, and managing both capital and operating budgets.

•            Demonstrated ability to achieve business results through collaboration and influence.

•            Proven change leadership skills, with the ability to drive cultural and behavioral shifts that improve technology adoption and effectiveness across the organization.

•            Strong analytical, problem-solving, planning, and project management capabilities.

•            Exceptional organizational skills and attention to detail, both personally and in team oversight.

•            Ability to manage multiple priorities across diverse stakeholders.

•            Strong interpersonal skills with a history of building effective relationships with customers, peers, and internal/external partners.

•            Demonstrated ability to lead and manage teams, including performance management and building a results-oriented culture.

•            Commitment to recognizing and developing direct reports through coaching, mentoring, and growth opportunities that support both personal development and business success.

•            The ability to coach and develop direct reports to effectively utilize and maximize technology tools and solutions—including automation, artificial intelligence (AI), and other emerging technologies—to meet their own needs and those of business partners. Must foster a culture of innovation and continuous improvement by encouraging the adoption of solutions that simplify workflows, enhance productivity, and improve the overall technology experience.

•            Excellent written and verbal communication skills.

•            Critical and independent thinking with the ability to conceive and present innovative solutions.

•            Flexibility to adapt under pressure, manage changing priorities, and operate with minimal supervision.

•            Self-motivated and proactive, consistently removing obstacles to ensure team and project success.

 

MAJOR JOB RESPONSIBILITIES:

The Workplace Support Manager functions as the primary point of contact between the Technology organization and internal customers across various Southern Company facilities. This role is responsible for cultivating and managing relationships within the assigned geographic area to ensure that technology services effectively support employees in their daily tasks and help business units achieve their strategic goals. The manager must remain attuned to local business developments and adapt the team’s efforts to meet evolving needs, ensuring timely, cost-effective, and efficient delivery of results. This requires ongoing evaluation of demand and dynamic reprioritization of work in response to changing business conditions.

Responsibilities include collecting, analyzing, and interpreting data to identify trends, patterns, and insights that will inform business strategies and optimize operational performance. The candidate will collaborate with cross-functional teams to integrate data-driven approaches into project planning and e