Enterprise Solutions Engineer - Upmarket

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As an Enterprise Solutions Engineer at Vanta, you’ll be leading the technical discussion with our mid-market customer base & VIP logos side-by-side with our Enterprise Sales team. Your main goal, ensure there’s nothing stopping our customers from realizing the fullest value with Vanta in pursuit of their own security goals and successful customer retention.

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

You’ll be an integral part of the Enterprise team, working post-sales to consult and create innovative solutions for our customers. Your attention to detail focused on customer needs will drive stickiness and ensure customers are realizing value from onboarding through adoption, culminating with renewal year-over-year. This will ultimately improve retention and overall success of our Sales teams and customers while helping to collect customer references, case studies, and product feedback to influence product roadmap.

What you’ll do as a Enterprise Solutions Engineer at Vanta:

• Own the technical relationship with our customers, including:

• Partnering with Customer Success Managers to provide prospects with a seamless  onboarding and adoption experience with a focus on key integrations across their cloud infrastructure, version control and security systems

• Supporting and assisting the Success team with aspects of the process including security reviews, implementation plans, technical qualification calls, and quarterly business reviews

• Promptly respond to inbound questions and other support requests from the Customer Success teams

• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape

• Listen carefully to customers to provide market feedback to the product team and help prioritize functionality needed to drive opportunities within our Mid-Market & VIP segment

• Build product examples, documentation, and other critical resources for our customers side by side with product, Success, and other stakeholders

• Cultivate an environment of teamwork, openness, creativity, and continuous improvement

• Creatively identify and help drive new programs to improve the pre to post-sales transition
  
  

How to be successful in this role:

• 3-5 years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title

• Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture

• Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization

• You are creative, curious. technical, and naturally persuasive

• You are detail-oriented and organized

• You love listening to customers, discussing strategy with colleagues, but also diving into the weeds

• You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies

• General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills

• Familiarity with REST API development and service integrations is a plus

• Ideally has prior B2B SaaS experience

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney
  

To provide greater transparency to candidates, we share base pay