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The Manager, Business Intelligence for Membership and Plan Services will support the account services, enrollment, billing and reconciliation operational teams’ automation efforts. The support includes identify unique insights and solving complex business challenges using a variety of data sources. The individual in this role will be expected to bring creativity and clearly articulate these insights, recommendations, and actions to a variety of key business decision makers within the business and drive results.

The Manager, Business Intelligence will utilize various tools, technologies, applications and best practices to analyze and present insightful, actionable information. This role oversees data & analytics team efforts to automation solutions with the objective of optimizing performance and improving member experience. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration and conducts briefings and area meetings; maintains frequent contact with other managers across the department. The role will lead a team of up to approx. 5-7 direct associates.

Key Responsibilities include: 

• Lead and develop a tenured team focused on strategic understanding of install administration, enrollment, billing & reconciliation data, insight generation, automation and storytelling to support the business and improve member experience.

• Manage and prioritize requests from team members and cross functional partners and set realistic expectations. Transparently communicate about priorities on a regular basis.

• Embrace a service mentality to collaborate with Operations, Business Intelligence teams, Database teams, and IT to assure data processes are automated, efficient, and to identify insights and/or solve complex business challenges. 

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree in an analytical discipline such as statistics, mathematics, engineering, computer science or other business discipline

• Minimum 5 years of technical experience in data analysis and business intelligence

• Minimum 2 years of people leadership experience (Managing a team of 4 or more associates) in building, managing and developing high-performing business intelligence teams

• Demonstrated experience building and presenting story-driven presentations based on analytics

• Experienced working in a SQL environment with comprehensive knowledge of SSMS, SSIS and SSRS

• Strong working knowledge of Cloud Technologies (For example Azure Synapse Analytics, Snowflake and/or related cloud technology) and Power Platforms (Power BI, Power Automate, & Power Apps)

• Knowledgeable in process improvement and metrics development

• Knowledgeable in regulations governing health care industries or related adjacent industries

• Ability to be creative, anticipate and be proactive around next steps in large initiatives simultaneously

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences and business outcome.

• Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity.

• Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

• Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome

• Collaborative with adjacent business intelligence and data science teams to drive results

Preferred Qualifications

• Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field

• Advanced in SQL, SAS and other data systems skills

• Experience creating analytics solutions for various healthcare sectors

Additional Information

Work Style: Remote
 
HireVue Statement:  As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time