Sr Manager Services Finance Analytics

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Sr Manager Services Finance Analytics is the trusted business partner for the Global Services senior leadership team that’s based in US.  He/she leads 3 Sr. Analysts / Analysts to provide finance analytical support to Sr. Director Customer Experience and Service North America, Sr. Director Global Services Innovation & Product Management, as well as Director Product Support.  He/she leads the team to leverage data to provide business partners with world-class decision and analytic support on strategy and initiatives.

Roles and Responsibilities

• Lead the Finance / Analytics team to proactively analyze complex business problems, data, or tends.
• Provide strategic, data-driven recommendations that support Services team to be strategically-positioned.
• Demonstrates ability to manage multiple projects at the same time, and ability to prioritize and communicate / align effectively with the business partners.
• Anticipate future challenges or roadblocks (within the business or team) and prepare for them so team is successful despite headwinds (eg changing business dynamics, moving timelines).
• Develop presentation materials for senior leadership
• Assist to develop and track Global Services OGST (Objectives; Goals; Strategy; Tactics).
• Deliver Services analytic reports / cockpit, including but not limited to:
  • Automated reporting that tracks key KPIs
  • Efficiency metrics
  • Services Cost to Serve
  • Customer Phasing tool
  • FSE hours
• Work closely with Principal Business Analyst that supports Europe based Services Leadership team to establish scalable processes and approaches and to establish a consistent way of analytical reporting across US, Europe and Asia.
• Team design: Design Finance Analytics team’s Roles & Responsibilities (R&R).  Align team’s R&R with Global Services Leadership Team’s partnership needs. 
• Team management: Develop, coach, and train the team to provide world class business insights and business partnership.  Cultivate a highly engaged and self-motivated team.
• Team resource management: allocate resources effectively; determine trade-offs through lens of fundamental building blocks.  Engage team to stay focused and make progress on the Vital Few.

Qualifications

Required Knowledge, Skills, and Experience:

• Minimum 8+ years of relevant work experiences; including 3 to 5 years of relevant work experiences on analytics
• Strong business acumen, strategic thinker
• Strong analytical skills. Attention to detail and accuracy. Ability to consistently discern strategic insights from data analysis
• Demonstrate critical thinking skills and intellectual curiosity.  Proactively look into areas that generates insights
• Demonstrate selfless leadership: consistently putting mission and organization ahead of self.  Dedicated in developing, coaching, and training a team
• Ability to navigate through ambiguous circumstances and seek solutions
• Excellent verbal and written communication skills in English.  Demonstrate ability to present, articulate analysis skillfully and diplomatically with senior leadership
• Desire to work in a dynamic, fast-paced organization. Ability to su