Patient Guest Services Assistant I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant I

                        

Location

Garfield Hts

                    

Facility

Marymount Hospital

                     

Department

Patient Guest Services-Marymount Hospital

                      

Job Code

G10015

                     

Shift

Rotating Shifts

                       

Schedule

5:30am-6:00pm

                       

Job Summary

                         

Job Details

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.  As a part of our team, you will build a rewarding, lifelong career in  a diverse and welcoming environment.

As a Patient Guest Services Assistant, you will serve as a highly visible resource for patients, family members and visitors, helping create a warm, comfortable and informed experience. In this role, you will have endless opportunities to connect with everyone you meet, offer unmatched customer service, exhibit empathy and leave a lasting impression on the community as a whole. 

A caregiver in this position works rotating shifts from 5:30AM – 6:00PM. 

A caregiver who excels in this role will:  

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 
• Greet, welcome and assist patients, guests and colleagues by providing campus directions, obtaining wheelchairs and providing minimal transport. 
• Access patient information to confirm appointment times, appointment locations and room numbers. 
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 
• Correct and/or report safety, maintenance, and cleaning needs. 
• Respond to Code Blue and Code Red emergencies with appropriate equipment. 
• Coordinate patient needs with other departments. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED. 
• Basic computer skills (Epic, outlook, and others) 
• Excellent verbal communication skills  
• Two years of experience in a customer service role with one year of face-to-face service 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s Degree 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/     

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining