Small Animal Hospital Receptionist

Position Title:

Small Animal Hospital Receptionist

Job Group:

Merit

Required Minimum Qualifications:

• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Preferred Qualifications:

Previous experience in a veterinary clinic, animal hospital, or medical office setting.
Customer service experience, particularly in high-volume or fast-paced environments.
Experience with payment processing, invoicing and/or bookkeeping.
Familiarity with scheduling systems or client management software.
Experience with Medical terminology.
Associate's degree or coursework in veterinary technology, animal science or related field.

Job Description:

Join Our Team as a Veterinary Teaching Hospital Assistant!

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Veterinary Teaching Hospital Assistant!

Hours: Swing shift, Tuesday-Saturday 12:00PM - 9:00PM. Holidays and weekend hours will be required as needed based on team coverage.

Why You’ll Love This Position:

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.
• Schedule appointments, handle emergencies, and provide detailed instructions for visits.
• Explain hospital policies, payment procedures, and consent requirements.
• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.
• Train and supervise students in office procedures and medical record handling.
• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.
• Deliver food, supplies, and lab samples.
• Prepare and send out billing statements and other client communications.
• Maintain the reception area with necessary forms and supplies.
• Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Characteristic Duties and Responsibilities

• Schedule appointments using client and patient software to record the appointment.

• Determine if it is an emergency situation and which services to schedule.

• Relay information and requirements for the appointment to client or referring veterinarian.

• Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.

• Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.

• Receive and register clients.

• Collect information from client and establish or update client and patient information using the client and patient software program.

• Establish account.

• Enter exam fee and medical record fee.

• Compile charges on the account according to hospital policy.

• Collect deposits from clients for inpatient care.

• Enter payments and adjustments to client’s accounts.

• Prepare paperwork for patients visit.