Medical Assistant/Clinical Service Specialist, Full Time- Burleson, TX

VIVO Infusion, LLC

Medical Assistant/Clinical Service Specialist

Burleson, TX

Vivo Infusion Medical Assistant:

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our New Facility in Burleson, TX! At Vivo Infusion, our Medical Assistants play a crucial role within the infusion center as part of a collaborative medical team. The individual in this role will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently.

Prior to facility opening training will be at Fort Worth and Arlington, TX clinics.

Reimbursement for milage during training.

Compensation:

• $20.00 - $24.00/hour

• 5% Annual Bonus Potential - Paid Quarterly

• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped bonus potential

• Tuition Assistance Program

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• Life Insurance (Employer-provided)

Employment Type & Schedule, FLSA Status:

• Full-Time

• Monday- Friday | 7:30am - 4:30 pm

• Non-Exempt

• Travel for training is a must

Location: 360 SE John Jones Drive, STE 112 Burleson, TX 76028

Training Locations : 909 9th AVE, STE 206 Fort Worth, TX 76104

301 Highlander BLVD, STE 131 Arlington, TX 76018

Reports to: Clinical Operations Manager

Primary responsibilities:

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

Education and Experience

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred
• CPR/BLS, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.