Field Service Engineer (with IT background)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

That’s what makes us Roche. 

As part of Roche Diagnostics Hungary, you’ll be a key player in maintaining and optimizing cutting-edge SWA (Serum Work Area) and IT-integrated diagnostic instruments in laboratories and hospitals across the Budapest and Central Hungary region.

The Opportunity
 

As a Field Service Engineer, you’ll be the technical expert ensuring life-saving Roche diagnostic equipment operates flawlessly across Hungary. Your strong IT navigation, service engineering and problem-solving skills will directly impact patient care as part of Roche's mission to advance healthcare.

• Acting as a Primary Engineer - installing, troubleshooting, repairing, and maintaining the assigned Roche diagnostic instruments (SWA focus) with end-to-end ownership and accountability.

• Coordinating instrument installation with end-to-end ownership, including site preparation, technical requirements, system installation, test runs, reagent application, customer training, routine start support, and handover.

• Ensuring operational excellence through preventive maintenance, upgrades, and real-time issue resolution.

• Building strong customer relationships by advising on system optimization and delivering exceptional service.

• Collaborating cross-functionally with sales, product managers, and lab teams to drive customer satisfaction.

• Documenting cases in CRM systems and complying with Roche’s quality, compliance, and safety standards.

You’ll work autonomously while contributing to a high-performing team, with opportunities for professional growth and skill development.

Who You Are

We’re seeking a proactive problem-solver with:

• Bachelor’s degree in Engineering (electrical, mechanical, or related field) or equivalent certification + valid Category B driver’s license.

• Experience in implementing, servicing, maintaining, and troubleshooting laboratory devices, preferably in diagnostics or medical technology, with proven IT skills.

• Healthcare industry experience, including system processes, governance, and lab/hospital operations.

• Customer-focused mindset with a track record of building effective, long-term partnerships and excellent consulting and negotiation skills.

• Fluent Hungarian & professional English (written/spoken).

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.