Program Manager - Care Navigation Operations

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Program Manager will be responsible for designing, planning, executing, and routinely improving on projects related to the evolution and expansion of our Care Navigation team. This is an individual contributor role, who will serve as subject matter expert, and identify opportunities, using data analytics, team feedback, and business goals, to transform workflows and roles, and establish a high performing, custom tailored, clinical support team. 

 

What you’ll be doing:

• Partner with business intelligence, data science, product, sales, and other operations team members to investigate, identify, and propose initiatives to accelerate performance, and drive sustainable change
• Partner with Care Navigation leadership and managers to collect, and synthesize challenges and opportunities for the team 
• Create and drive business proposals which coherently outline opportunities, goals and targets, dependencies, implementation plan, and value proposition for Care Navigation
• Develop tracking mechanisms for KPIs and collaborate with Business Intelligence to develop dashboard to surface metrics
• Collaborate with cross-functional teams to establish and maintain effective operational processes, guidelines, and standard operating procedures for managing critical incidents.
• Provide strategic insights and recommendations to the Director of Care Navigation Operations
• Develop capacity/budget models and drive the approval, recruitment, and onboarding processes of new and/or revised positions
• Support Product in the design and implementation of any new technology features needed

 

What we expect from you:

• Deep experience in operations, healthcare and strategy with a proven ability to think holistically while being analytical and detail-oriented
• Masters degree in healthcare administration, public health, business or other related field preferred
• 3-5 years of cross-functional experience in a high-growth startup and/or healthcare program management
• Top performer, and collaborative, cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships
• Exceptional at communication: written, verbal and listening skills

 

The target salary range for this position is $97,700 - $114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here: