License and ID Tech #03627, 03267 (Hourly/Wage)

Title: License and ID Tech #03627, 03267 (Hourly/Wage)

State Role Title: Admin and Office Spec III

Hiring Range: $20.70 - $21.32

Pay Band: 3

Agency: Department of Motor Vehicles

Location: LICENSE & I D WORK CENTER

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles is looking to hire License and ID Technicians in the Driver License and ID Work Center.

This is a technical position in a high volume DMV production unit responding to mail and telephone inquiries for service; responds to and provides guidance on routine and non-routine licensing inquiries to DMV Customer Service Center, in addition to other internal and external customers via telephone, written, and Internet correspondence. Participates as required in program initiatives and activities designed to enhance work center processes, and to expedite production. This position is also responsible for determining an applicant’s eligibility for a Virginia’s driver’s license or a commercial driver’s license. Advises citizens of requirements in writing or by telephone and updates the automated records in a timely manner

This position’s schedule is flexible, consisting of three 8-hour days and one 5-hour day between the hours of 8:30 a.m. – 5:30 p.m. for a total of 29 hours per week. Once fully trained, the 5-hour shift will be scheduled on rotating Saturdays from 8:00 a.m. – 1:00 p.m.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Skilled in the use of personal computers, printers, scanners, copier, multi-line phones, and Microsoft Office Suite
• Good interpersonal and customer service skills
• Experience working as part of multi-faceted team(s)
• Excellent verbal and written communication skills orally and through written correspondence
• Demonstrated ability to maintain effective working relationships

Additional Considerations

n/a

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-0528 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.