Senior Salesforce Administrator

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

Cloudflare’s IT-Enterprise Applications Team is a crucial pillar of Cloudflare’s CIO Organization. It operates Cloudflare’s Enterprise Business Systems end-to-end, providing process cohesiveness across the functional business areas

What you'll do

Cloudflare is seeking a highly motivated and experienced Salesforce Administrator to join our growing team. As a Salesforce Administrator, you will play a vital role for Cloudflare’s Direct and Partner Sales organization. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. 

The Salesforce Administrator will also be well-versed at following agile application development lifecycle process and providing technical documentation supporting defined solutions.Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. 

The ideal candidate will have a strong understanding of Salesforce best practices and a proven track record of successfully implementing and maintaining Salesforce Sales and Service Cloud environments.

 

Responsibilities:

• Manage and maintain the Salesforce CRM platform, including custom objects, fields, and forms in an integrated systems environment.
• Oversee and optimize Salesforce Partner Relationship Management (PRM) and Partner Portal features, ensuring seamless partner access, functionality, and ease of use in alignment with business needs.
• Configure and customize the Partner Portal to support partner-specific processes, workflows, and approvals, ensuring data integrity and secure access control for partner users.
• Work with internal teams to design and implement partner-specific features, such as partner onboarding, deal registration, and lead sharing, ensuring compliance with PRM best practices.
• Develop custom solutions using point-and-click configurations (Apex development is a Plus).
• Work closely with team members and/or stakeholders to identify and gather business requirements, translating them into best practice, scalable solutions with a focus on an exceptional partner and user experience.
• Support all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing settings, with a specific focus on partner user roles and security settings.
• Execute Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Troubleshoot and resolve user issues in a timely manner, focusing on both internal and partner users, and manage projects following Agile best practices for application development leveraging CI/CD Tools like Copado.
• Identify unused or underutilized platform and PRM features, recommending ways to improve adoption and maximize partner efficiency.
• Own the communication of any platform and Partner Portal changes to end users and stakeholders.
• Stay up-to-date with new Salesforce releases, particularly any updates relevant to PRM, and continuously seek ways to enhance the partner experience.

Examples of desirable skills, knowledge and experience

<