Cage Cashier/Caesars Rewards Rep - Full Time (Harrah's Laughlin)

Must be at least 21 years of age.

 

SUMMARY: Casino Services Representative provides excellent guest service and players club related functions for all Caesars Rewards card members. Performs monetary transactions for all casino customers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

• Casino Services Representative provides excellent guest service and Caesars players club related functions for all Caesars Reward card members. 
• Performs monetary transactions for all casino customers. 
• Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games. 
• Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls. 
• Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Caesars Rewards related functions. 
• Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet. 
• Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. 
• Maintain the accountability of the cashiers' cage in accordance with Tropicana Laughlin internal controls, requirements of the State Gaming Commission, and internal policies and procedures. 
• Create exciting atmosphere for guests, following all Family Style behaviors. 
• Make suggestions to improve Customer Service within the department. 
• Data entry into CMS ensuring accuracy on all accounts.  
• Assist in preparation of reports as requested. 
• Responds professionally and calmly in all situations. 
• Works at the counter to assist guests with information and promote the benefits of the Caesars Rewards Program. 
• Maintain confidentiality of all matters regarding guests, team members, and the business operation. 
• Assist in support of bus operations; preparation of documentation and greeting arriving buses. 
• Must know and understand Title 31 and cross train in all areas. 
• Consistently demonstrates superior customer service skills by displaying Family Style behaviors. 
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. 
• Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. 
• Anticipates needs and provides fast, flawless service. 
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesar’s Rewards programs and card membership. 
• Provides a warm farewell and thanks guests for visiting.
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SUPERVISORY RESPONSIBILITIES 

None.

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

 

EDUCATION and/or EXPERIENCE 

High school diploma or equivalent required. Six months or more years related experience in a casino, and/or training; or equivalent combination of education and experience.  

 

CERTIFICATES, LICENSES, REGISTRATIONS 

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any. 

 

LANGUAGE SKILLS 

Ability to read and comprehend simple instructions, short correspondence, and memos. 

Must be able to read, write, speak and understand English. 

Ability to write simple correspondence. 

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Must be able to respond to visual and aural cues.