Assistant General Manager - GA001

As an Assistant General Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. You’ll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

If these are qualities of living that you prize for yourself and in your team, then let's talk!

Key Roles of a Restore Assistant General Manager:

Sales & Marketing

• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team
• Deliver individual sales goals and motivate your team to reach their targets
• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facility maintenance as set by the General Manager
• Manage client accounts which include processing freezes/terminations and following up on declined auto-pays and expiring credit cards
• Check in with Restore members regularly to ensure they’re achieving their health and wellness goals
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement
• Identify and execute marketing opportunities for corporate partnerships, community outreach and community impact in collaboration with the General Manager

Operations Management

• Support the General Manager to ensure all company-wide initiatives are executed in your store
• Ensure all opening and closing procedures are followed, stepping in to complete as needed
• Maintain a safe, clean and secure environment for all guests and employees
• Make timely and effective decisions regarding customer service issues and escalate issues appropriately
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies
• Serve as an expert on Restore products and services and serve as an example and coach the team's technical skills, sales strategy and orientation toward hospitality and education
• Work collaboratively to improve the store’s overall effectiveness and efficiency
• Act as the point of reference for general issues/concerns and perform additional duties and responsibilities as assigned by and in the absence of the General Manager

People Management

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team
• Oversee the onboarding and training of all new non-medical employees
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations
• Assist the General Manager in planning and leading monthly team meetings

Company Culture

• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued and recognized for his/her contributions.

Requirements

• You love the sales process and have a proven track record of coaching those around you
• You have at least one year of management experience
• You have 4 years of customer facing experience
• You have open availability which includes evenings and weekends
• You’re passionate about fitness, athletic achievement and general health and wellness
• Your verbal and written communication skills are on point
• You’re a numbers person and can deliver action plans based on key metrics
• You embrace a supportive leadership role and are also a strong team player
• You’re driven to meet monthly, quarterly and annual financial goals for yourself and your team
• You get joy and fulfillment from helping people feel better and live healthier lifestyles
• You place importance on ethics and integrity and exhibit this every day

Benefits

• A competitive salary plus bonuses
• Complimentary and discounted access to Restore’s innovative well