Senior Digital Product Owner - Business Online Banking

The Senior Digital Product Owner will play a crucial role in the development and enhancement of our digital banking platforms.  As the Senior Digital Product Owner your responsibilities include developing KPIs, analyzing product performance, specifying requirements, coordinating software launches, and ensuring customer and internal communications are accurate and effective. This role will involve managing and optimizing the digital experience on the business online banking platform and the individual will manage releases on web applications, including mobile android and iOS apps. This role’s primary focus is on enhancing self-serve capabilities for small businesses, with a focus on Zelle for business and supporting features offered to commercial customers, such as online wires, ACH and RDC.

 

 

KEY RESPONSIBILITIES:

• Collaborate with business stakeholders to define and track key product performance indicators (KPIs), release-specific success metrics.
• Advance the product vision and roadmap for digital products by representing the department / product in key management meetings and planning sessions.
• Develop product plans, vision, roadmap, and business cases to support product related investments.
• Ensure that capabilities are in-scope, on-time and of high quality.
• Define and Assess User-Centered-Design methodologies and research to achieve high user value and satisfaction.
• Support delivery of customer strategy within a single account servicing experience
• Manages, prioritizes, and assesses the impact of all work items, such as new features, defects, , including providing the decision to create, fix or defer at the project level
• Work closely with cross-functional teams, including marketing, IT and Vendor Partners to ensure successful product delivery.
• Conduct A/B testing and analyze data to measure the effectiveness of new features and provide recommendations to optimize conversion rates and user experience.
• Create customer transition plans, including onboarding, training, and support materials.
• Partner with Customer Experience team to improve customer experience and develop and prioritize product requirements based on user feedback and data-driven insights.

 

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science, Business Administration, or related experience preferred
• Minimum 7 years’ experience as a Digital Product Owner, with a focus on consumer digital products.
• Experience with product development tools, including JIRA, Asana, or Trello.
• Demonstrated command of UX design principles, user research methods and quality assurance methodologies
• Proven knowledge and experience of working according to agile methodologies and lean product development.
• Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong organization skills, with experience leading cross-functional teams in both Waterfall and Agile environment.
• Excellent communication skills, with the ability to present complex information in a clear and concise manner.
• Key behaviors include a passion for building breakthrough digital experiences, meticulous attentions to detail and affinity for teamwork.

• Business banking operations experience preferred.

 

 

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

 

 

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation