Regional Retail Banking Manager

Summary Manages all functions and has ultimate responsibility for achievement of sales, service and profitability targets for retail and small business; coaches and mentors Banking Center Managers and their teams; fosters, encourages and grows a progressive retail banking sales environment by performing the following duties personally or through subordinate supervisors.

Duties and Responsibilities include the following.

• Responsible for all aspects of retail banking centers including maximizing individual financial center productivity, providing for the training and coaching of banking center managers, meeting profit goals, attaining loan and deposit growth and market share objectives.
• Provides effective and motivational coaching and training to the team in areas such as career development, sales skills and service experience.
• Identifies and develops talent, both internally and from external sources.
• Assists in formulating and coordinating banking center operating, salary and capital budget process.
• Actively participates in the development and implementation of sales promotions and staff recognition programs.
• Contributes to the development of retail banking and small business product lines and services that will favorably and competitively position the organization in its marketplace.
• Formulates and expands business development activities of the Banking Center Managers, Relationship Bankers and Personal Bankers.
• Develops and reinforces a sales and service culture that will maximize the acquisition and retention of customer relationships by ensuring that customers are provided the highest level of customer service, including integration of insurance and investment products when available.
• Responsible for support of sales and service initiatives through management of incentive and other programs as available.
• Participates in weekly geographic sales meetings.
• Set, manage and oversee banking center expenses, including overtime and staffing while maximizing productivity.  Oversee income through fee and interest rate management within Market.
• Travel to the Banking Centers will be required for coaching the managers and staff.  Conducts monthly reviews with each manager, and review the performance reviews held with the Center’s staff.
• Meets with Regional Presidents to determine focus and direction of retail and small business in their respective markets.
• Assists in improving operational efficiency through coordination of cash and Retail Operational Audits within Market, participation in inter- and intra-departmental meetings for the purpose of creating and reviewing policies and procedures that suit Market needs, reinforcing policies and proper procedures with banking center employees, bringing issues that affect efficiency to the attention of Retail or local Senior Management.

• May perform duties of loan officer, personal banker, relationship banker, banking center manager or other operational positions.

• Represents Origin Bank at various civic, social and community affairs as requested.

Supervisory Responsibilities                                                       

Directly supervises the retail banking centers and their respective teams.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Market Support Responsibilities

Understand needs of local Market and advocate those needs within Retail and with other internal departments.  Respond to customer complaints when unable to resolve at banking center level.  Review and approve legal documents and coordinate with Compliance Department as needed.  Act as local Emergency Response liaison with Risk, coordinate appropriate response with Risk and communicate response with Market employees.  Manage Retail Incentive Plan for Market.  Respond to and address various issues timely and, as applicable, in coordination with local executive management and/or other departments.  May coordinate internal and external Market-specific communication with Marketing.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Analytical and Design – Synthesizes complex or diverse information; Collects and researches data; Designs work flows and procedures; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works