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Job Summary

The Adaptive Control team takes business strategies devised by internal partners that have been created by the Credit Management team and codes the information into Adaptive Control software such as Strategy Manager and Power Curve. As part of this process, the Adaptive Control team is responsible for gathering business requirements, coding, testing, and installing strategies into production. The Adaptive Control Analyst is the point of contact for Strategy Manager System (Experian Probe SM and PowerCurve) and/or Falcon Fraud System. They interface with Credit Management underwriters, collections/recovery/fraud strategists and other business partners as needed to evaluate and implement proposed business strategy changes.

 

Essential Job Functions:

• Implement ongoing business strategies: Evaluate proposed strategies using SQL, Excel, Visio, and Notepad++. Code and unit test strategy with Strategy Manager software (Probe/PowerCurve).  Fraud Software. Complete user acceptance testing and obtain sign off from requestor.  Post-install validation using SQL, tools within the software (Probe/PowerCurve/Fraud System), mainframe (TSO, TCOP, Fileaid, QMF), SNAP UI, VCARS, Web Collections and Systemware (letters).  Compile documentation housed within Jira and department directories for auditing purposes. Ability to take complicated information/process and compile into a logical outcome.  

• Implement new capabilities/system enhancements: Act as liaison between project team and Strategy Manager System.  Participate in gathering project requirements by partnering with a variety of internal and external partners.  Utilize critical thinking skills to help analyze business issues, collaborates with stakeholders to resolve problems, is strategic, and gains consensus on the best solution. Develop design document outlining requested changes.  Code and unit test strategy that involves coordination with internal and/or external partners to ensure end to end testing (SIT/UAT) is successful.  Complete user acceptance testing and obtain sign off.  Post-install validation.  Compile documentation for auditing purposes.  Communicate to technical and non-technical associates as well as clear and concise communication to upper management.   Demonstrates the ability to work independently, remain organized, and prioritize work in order to work on multiple tasks at the same time with accuracy and attention to detail. 

• Research and Reporting: Ad hoc research and requests that may include outlier accounts, unexpected results, account performance questions, unanticipated volumes, compliance/legal concerns, capabilities and consumer complaints. Monitor error reporting/queues using mainframe error queues, reports, tables, and logs. Utilizes knowledge of Microsoft Office Suite such as Word, Excel, Access, PowerPoint, and Teams to execute daily work. 

 

Reports to: Manager, Adaptive Control 

Working Conditions/ Physical Requirements: Normal office environment 

Direct Reports: None 

Minimum Qualifications:  

• On